Zoom ignores Logitech / LogiTune camera settings | Community
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Newcomer
January 20, 2022
Question

Zoom ignores Logitech / LogiTune camera settings

  • January 20, 2022
  • 31 replies
  • 21 views

I recently upgraded to a new Macbook Pro with Monterey, and since then Zoom has been giving me problems with the webcam I use for my home office.

 

I use a Logitech c922 camera with the LogiTune software to crop the camera to focus only on a part of my home office background. However, every time Zoom grabs camera access (including starting a meeting, turning the camera on and off, or even going into video preferences), it treats it as if I am using the default camera settings, ignoring the LogiTune setup.

 

I can restore the settings by going back to the LogiTune setup process (at which point Zoom recognizes the settings I put in beforehand), but I don't want to be showing my full background for the first 10-15 seconds of each meeting I have.

 

This is also *only* a Zoom problem -- all other applications that use the camera accept the LogiTune settings without issue. This is also an issue with alternate Logitech software (G Hub) that again works with all other programs.

 

This issue might be related to another unsolved problem with Logitech cameras not working in HD on new Macs (https://community.zoom.com/t5/Chat/Anybody-else-having-problem-with-Logitech-webcam-with-the-new/m-p/22394#!) since the solutions seem to be similar.

 

But has anyone found settings in Zoom that can be changed to fix this issue, or any other workaround?

 

Thanks!

    31 replies

    Newcomer
    February 13, 2025

    Here's a solution that is working for me. Uninstall Logi Tune and instead install Logi Options+

     

    It has the same controls as Logi Tune but has eliminated the issues of my Brio settings not working reliably with Zoom

    Newcomer
    May 20, 2025

    This worked for me! I uninstalled both, shut down my Mac, and unplugged from the USB hub. Then, I plugged everything back in, restarted, and reinstalled only the Logi Options and adjusted the zoom settings from there. Re-opened to test Zoom, and it seems to be working fine now.