Zoom client gives "You are unable to connect to Zoom" on Mac with new version | Community
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C
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craigmcc
Newcomer
March 21, 2022
Solved

Zoom client gives "You are unable to connect to Zoom" on Mac with new version

  • March 21, 2022
  • 4 replies
  • 5 views

For the last week, Zoom has stopped working on my Mac.  Uninstall/reinstall (including installing today's new version) does not help.

 

It is *not* an issue with my network router -- that is working fine.  But trying to log in to the app, or launch a meeting off a calendar invite, just says:

 

"You are unable to connect to Zoom.  Please check your network connection and try again".

 

      Best answer by craigmcc

      Awesome!    The ZoomUninstaller approach you mentioned worked!  For reference, so I can "Accept as Solution" all on one message:

       

      https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable...

       

      I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

       

      After this, I reinstalled and it successfully worked.

       

      4 replies

      IP-Man
      Community Champion | Employee
      IP-Man
      Community Champion | Employee
      March 21, 2022

      @craigmcc 

      Please try to uninstall the Zoom client again but this time before reinstalling, ensure that all Zoom related folders on the installation folders are removed/deleted from the client. Essentially doing a clean removal of Zoom.

       

      Hope this helps!

       

       

      If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

      C
      Newcomer
      craigmccAuthor
      Newcomer
      March 21, 2022

      Thanks for the suggestion.  I did that this morning, to pick up the new version.  But it did not address my issues.

       

      IP-Man
      Community Champion | Employee
      IP-Man
      Community Champion | Employee
      March 21, 2022

      After uninstalling, did you check the installation folder if Zoom folders were all removed by any chance?

      C
      Newcomer
      craigmccAuthor
      Newcomer
      March 21, 2022

      They were indeed removed.

      IP-Man
      Community Champion | Employee
      IP-Man
      Community Champion | Employee
      March 21, 2022

      Found some related post that you may want to try.

      https://community.zoom.com/t5/Meetings/zoom-does-not-connect-to-internet-in-Mac/m-p/1927

       

       

      If you have a Mac - I had this issue for ages and was unable to resolve it. I finally did a little more looking, and found this StackExchange post that suggested uninstalling Zoom by using their uninstall file instead of putting the Application in the trash.

       

      https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable...

       

      I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

       

      After this, I reinstalled and it successfully worked.

       

       

       

      If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

      C
      Newcomer
      craigmccAuthorAnswer
      Newcomer
      March 21, 2022

      Awesome!    The ZoomUninstaller approach you mentioned worked!  For reference, so I can "Accept as Solution" all on one message:

       

      https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable...

       

      I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

       

      After this, I reinstalled and it successfully worked.

       

        R
        Newcomer
        rgeyer
        Newcomer
        April 5, 2022

        This worked for me as well!

         

        https://superuser.com/questions/1671647/zoom-on-macos-catalina-hangs-on-connecting-gets-error-unable...

         

        I did this by going to Applications -> right clicking on zoom.us -> Show package contents -> open Contents -> open Frameworks -> use the ZoomUninstaller file.

         

        After this, I reinstalled and it successfully worked.

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