Zoom capturing screen while logged out of Zoom

Forum|Forum|2 years ago
October 3, 2023
25 replies
1 view

Has anyone ever encountered the Zoom capturing your screen while not logged into Zoom?

On my Mac, I noticed a purple screen icon pop up in the menu bar at the top. When I left clicked, it said "zoom.us is capturing your screen." There was no way to exit I then logged into the Zoom app to check the settings, but I could not find anything relevant. I logged out of Zoom and the icon was still there. When I checked tried to Force Quit, Zoom was not found in the list for me to terminate. I ultimately shut down my computer, and when I turned it back on, the icon was gone.

Screen sharing

Best answer by hypnoticscott

*UPDATE* After over an hour chatting with the support reps, it appears this is some glitch caused by the new Sonoma update and Zoom not playing nice. The Screen Capture feature is a sub-function inside the chat sub-function that is only active during a meeting so it is most likely that the glitch is causing the notification to pop up after a meeting (like a false positive test) but not actually capturing the screen. You can completely kill the Screen Record function by going to System Settings > Privacy and Security > Screen recordings and disabling Zoom's Screen Recording function. If this is a function you use, you will need to remember to turn it back on prior to a meeting because you cannot toggle this while meetings are active.

Also, if you are having this issue REPORT IT TO SUPPORT!! Part of the problem is that Zoom had only one other trouble ticket when I reported it to them even though there are a dozen messages in this thread. They don't monitor these forums so we have to be proactive. We can't be mad at them for not fixing an issue they weren't told about. LOL

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LyssLynne

Newcomer

I am having the same issue except I turned my computer off and back on and it is there again. Anyone know how to fix this or what this icon means?

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e_mus

Newcomer

I have Macbook Pro Sonoma 14.0. I shut down the computer and the icon went off.

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ZoomUser101

Newcomer

Same here. But how do I know it is not capturing any more? I was just upgraded to Zoom workplace Version: 6.0.11 (35001)

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dregar

Newcomer

I am having the same issue on Mac Sonoma. I tried turning off Zoom to screen share in Privacy & Security (systems setting), but the purple icon still appears. No idea how to fix it.

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lml193

Newcomer

I just noticed zoom is capturing my screen even though I quit out of Zoom and do not have screening capturing active in my settings. Anyone know how to turn this off? It feels like an invasion of privacy.

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Yusf

Newcomer

I also have the same issue with Mac Sonoma. This is freaking my out hoonestly

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menotyou

Newcomer

Is anyone planning to answer this, or are they hoping we'll ignore it. . . Because we won't.

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justsomeuser

Newcomer

It's been almost a year since you posted and it's still an ongoing problem. I can't tell if this is just a bug that results in a visual distraction in the menu bar - or an ongoing privacy and security flaw. This community clearly can't fix this - it's a problem that Zoom must address. Hello Zoom Customer Service?

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Polinet

Newcomer

Same here. Very unnerving.

I did click "screen capture" in chat trying to help someone on the call troubleshoot an issue. But closed out of it straight away. And have completely quit zoom now. I do think its a rogue icon more than zoom spying on our screens but still needs addressing.