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Zoom capturing screen while logged out of Zoom

Forum|Forum|2 years ago
October 3, 2023
25 replies
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Has anyone ever encountered the Zoom capturing your screen while not logged into Zoom?

On my Mac, I noticed a purple screen icon pop up in the menu bar at the top. When I left clicked, it said "zoom.us is capturing your screen." There was no way to exit I then logged into the Zoom app to check the settings, but I could not find anything relevant. I logged out of Zoom and the icon was still there. When I checked tried to Force Quit, Zoom was not found in the list for me to terminate. I ultimately shut down my computer, and when I turned it back on, the icon was gone.

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Best answer by hypnoticscott

*UPDATE* After over an hour chatting with the support reps, it appears this is some glitch caused by the new Sonoma update and Zoom not playing nice. The Screen Capture feature is a sub-function inside the chat sub-function that is only active during a meeting so it is most likely that the glitch is causing the notification to pop up after a meeting (like a false positive test) but not actually capturing the screen. You can completely kill the Screen Record function by going to System Settings > Privacy and Security > Screen recordings and disabling Zoom's Screen Recording function. If this is a function you use, you will need to remember to turn it back on prior to a meeting because you cannot toggle this while meetings are active.

Also, if you are having this issue REPORT IT TO SUPPORT!! Part of the problem is that Zoom had only one other trouble ticket when I reported it to them even though there are a dozen messages in this thread. They don't monitor these forums so we have to be proactive. We can't be mad at them for not fixing an issue they weren't told about. LOL

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H

hypnoticscott

Newcomer

Same here. Just finished a call on someone else's account - no recording - and twenty minutes later I noticed that icon and message. Maybe it is some kink in the Sonoma update and Zoom? The OP is three weeks ago, they might want to address this....

W

WaqasMahroof

Newcomer

Same here.

H

hypnoticscottAnswer

Newcomer

*UPDATE* After over an hour chatting with the support reps, it appears this is some glitch caused by the new Sonoma update and Zoom not playing nice. The Screen Capture feature is a sub-function inside the chat sub-function that is only active during a meeting so it is most likely that the glitch is causing the notification to pop up after a meeting (like a false positive test) but not actually capturing the screen. You can completely kill the Screen Record function by going to System Settings > Privacy and Security > Screen recordings and disabling Zoom's Screen Recording function. If this is a function you use, you will need to remember to turn it back on prior to a meeting because you cannot toggle this while meetings are active.

Also, if you are having this issue REPORT IT TO SUPPORT!! Part of the problem is that Zoom had only one other trouble ticket when I reported it to them even though there are a dozen messages in this thread. They don't monitor these forums so we have to be proactive. We can't be mad at them for not fixing an issue they weren't told about. LOL

J

justsomeuser

Newcomer

This is helpful, but not actually a solution. I've tried all these steps and cannot stop the "zoom.us is capturing your screen" icon and message. Persistent problem.

W

WaqasMahroof

Newcomer

Thank you for sharing this detailed information about the issue you encountered with Zoom and the Sonoma update. Really appreciate it. 🙂 easiest thing to do is to lodge a ticket and rightfully said that it should be the first thing to be done. Usually we come to these platforms and look for a sol and rant to be honest. 🙂

H

hypnoticscott

Newcomer

*UPDATE #2*

I just got an email that seems to read that this issue is due to an update in the Mac version of Zoom's software, they are aware of it but do not have a fix yet (aside from turning it off through System Settings):

"I judt got a respons from the backend team and the message showing on your meeting it is included in the new update that was release recently. And that is only for Mac users. Right now, we do not have a way for it turn it off. I apologize for the inconvenience."

C

crawfordna

Newcomer

Same issue here ... also happens when OBS is configured to capture a screen or application. Running Sonoma 14.1.

F

Fred7

Newcomer

It's creepy, buggy — and illegal???

T

Toushka

Newcomer

100% dodgy! It's still happening and they're not doing anything about it! There's also a setting where they can scrape data from your meetings for AI.

F

Fred7

Newcomer

Since I don't see where / how to start a new thread, Zoom started up my camera (external) every night for years when I put it in sleep mode. Had to go into zoom, start a meeting, stop it, and exit zoom. But only for a few years.

N

narb

Newcomer

SOLVED: So first go to macOS System Settings > Privacy & Security > Screen Recording & System Audio

Then completely remove Zoom from the "allowed applications using the "-" button".

Then Quit Zoom.

Then Turn off your Mac completely and turn back on.

BOOM. Gone !

F

Firescribe

Newcomer

What a pain.

S

Sak1012

Newcomer

Open your terminal and paste this command
`killall -m Control Center`
and hit enter, this will restart the control centre and it should be gone
(Or)
1. Open Activity Monitor
2. Search "Control Centre"
3. Double click and select Quit

B

betling

Newcomer

This worked, easy, thanks!

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