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Why can't I use video Virtual Background

Forum|Forum|4 years ago
August 26, 2021
11 replies
18 views

I can't use video Virtual Background in zoom meetings.

Why can't I use and how can I use that?

Is it my computer's problem?

Best answer by Bort

Not being able to use VB can be due to a variety of things:

VB could be disabled at the account or group level by an account admin
It could be that you are using a meeting method that does not support VB, such as the ChromeOS app.
Most likely, your device does not meet the system requirements to use VB in your meetings.

If you can provide your system specs, we can see if they meet those requirements

Rupert

Community Champion | Customer

This feature may have been disabled by either your account administrator (if you are on an owned account) or by the host of the meetings you are attending.

JiyunAuthor

Newcomer

But another person can do that.

J

Jithira

Newcomer

🙄

S

sk1

Newcomer

I also can't use

JiyunAuthor

Newcomer

I don't know why can't we use.

🤔 🤔

S

sk1

Newcomer

I think due to network issue!!

S

sk1

Newcomer

or it's about administer only

JiyunAuthor

Newcomer

But my house's network is not bad.

S

sk1

Newcomer

I think then latop or phone problem

JiyunAuthor

Newcomer

Yes. I think so too. 😀

JiyunAuthor

Newcomer

Thank you for comment. I think I know why I can't use that.

BortAnswer

Employee

Not being able to use VB can be due to a variety of things:

VB could be disabled at the account or group level by an account admin
It could be that you are using a meeting method that does not support VB, such as the ChromeOS app.
Most likely, your device does not meet the system requirements to use VB in your meetings.

If you can provide your system specs, we can see if they meet those requirements