Why can't I use video Virtual Background | Community
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Jiyun
Newcomer
Newcomer
August 26, 2021
Solved

Why can't I use video Virtual Background

  • August 26, 2021
  • 11 replies
  • 18 views

I can't use video Virtual Background in zoom meetings.

Why can't I use and how can I use that?

Is it my computer's problem?

 

    Best answer by Bort

    Not being able to use VB can be due to a variety of things: 

    • VB could be disabled at the account or group level by an account admin
    • It could be that you are using a meeting method that does not support VB, such as the ChromeOS app. 
    • Most likely, your device does not meet the system requirements to use VB in your meetings. 

    If you can provide your system specs, we can see if they meet those requirements 

    11 replies

    Newcomer
    March 1, 2022

    Hello, I had virtual background and the feature to improve the image but now it is gone.  Mac iOS 12.2.1.  Updated Zoom application. I am a personal user, the only one in my home.  Help please!