Hi, everyone!
This is a long-running thread with a variety of questions about locating recordings, and the original post from @Kazazis25 was over a year ago. I’m going to attempt so summarize a few things to help everyone out, but can’t really address everyone’s specific issues at this point.
First of all, if you have a Licensed (paid) account and feel sure you should have had a recording but don't see it, creating a Support Ticket is the best way to get individual help with your specific situation.
Next: It’s important to remember that Cloud Recordings are stored on the Cloud and are processed by Zoom before making them available; and Local/Computer Recordings are stored on your computer, and processed by your computer before being ready to view. If you have looked in the Cloud Recordings (https://zoom.us/recording/) and it’s not there, check to see if it was mistakenly made as a Local Recording.
Many people swear they started a recording, or that they have the recording start automatically. My experience is that people often turn off the recording if they arrive early so they don’t “waste recording space”, only to fail to remember to turn it on. Make a mental note to look for the little cloud recording icon in the upper right of your Zoom Meeting/Webinar screen! The recording icon is also present in the Participants window next to every Host and Cohost.
@StevePA’s comment that the recording is stopped for an “unknown reason” happens all too often when inexperienced Zoom users are given Cohost permission and go “button exploring”, but can also occasionally happen if a Host loses connectivity without a Co-Host online. I’ve seen this before where Zoom then stops the recording because there’s nobody there to “own the recording process” (not own the recording itself, but nobody there to monitor and stop the recording if there’s an issue). And when the only Host is able to rejoin the meeting, the Cloud recording has stopped. (I’m not sure this behavior still exists, but I know I’ve seen it a few years ago.) Always check your recording status if you are disconnected and reconnected.
Also, if you restart the recording or it automatically restarts, you will get two separate sets of cloud recordings. You may have to click the “next recording” button on the viewer to see the earlier recording, but normally they are both there.
My buddy @YaBoiB is right, though: Send the Meeting ID (and any information you have about what might have caused the issue) in a support ticket immediately! On the rare occasion where there really is a Zoom glitch in Cloud Recording processing, the original composite files are retained only for a few days, and can be re-processed to generate the individual files from the composite stream file. I’ve had this occur once in 5 years, and the trick is to make your request ASAP.
If you don’t have phone support, and your recording is important to you, take the time to send a support ticket with complete information. (And I shouldn’t have to say this, but I will anyway: Don’t whine, just stick to the facts.)
@Barbara Mattson, normally a good rule of thumb is that the processing time normally takes Zoom at least one and a half times as long as the recording duration. If you had a one hour meeting, expect one and a half hours before getting the notice that it’s ready. If you had a four-hour webinar, expect 6 hours… but it’ll probably be less. There’s a lot of processing going on, and thousands of recordings being processes every hour!
@Land Covenantors Victoria: Sounds to me like someone changed the “Automatically Record Meeting” setting, or that someone different is now running the meeting and they never had it set in the first place.
Hopefully I covered most of the bases there!
