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WHERE DID THEY MOVE SCHEDULE MEETINGS????

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I just logged into try and schedule some meetings and the whole interface has been changed. I go to click on meetings and it gives me the option to "host" or "join" a meeting.... Sigh..... Where the heck did they move the dashboard when you used to log into your account and it launched right then and there. Now it's filled with all sorts of garbage promoting more services to buy that don't interest me and clutter up my screen.

And, where do you request support to chat with a support agent? I'm not interested in their stupid AI bots.

I don't understand why they have to make things harder.

D

Don.zAnswer

Community Manager

Great news! 👋

Following the feedback many of you have shared about how difficult it was to find the Schedule a meeting option, the updated Meet dropdown is now available across Zoom.com, Zoom Community, and the Zoom Support Center, making it easier to find the meeting options you need.

When you select Meet, you'll find Join a meeting, Host a meeting, Schedule a meeting, and Download app directly in the dropdown.

You can find the updated navigation on all three sites:

Zoom.com

Zoom Community

Zoom Support Center

If you'd prefer to go directly to the scheduler, you can access it here: Schedule a meeting. If you use it frequently, we recommend bookmarking the link in your browser for quick and easy access.

Looking for meetings you've already scheduled? You can view your upcoming and previous meetings in the Zoom web portal.

We appreciate everyone who took the time to share feedback in this thread. Thank you for your patience and for helping us improve the Zoom experience. We hope this update makes finding the scheduling option a little easier!

Regards,
Zoom Community Team

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Kathy Knapp

Newcomer

Agree - Zoom obviously didn’t ask it’s users before making things much more difficult for how we use Zoom. Bring back the easy to understand way to Schedule Meetings!!! Seriously, a person should not need to read a link with instructions for how to do the most important function on Zoom (schedule a meeting). Stop breaking what works and please put it back together. We need an EASY way to SCHEDULE MEETINGS right where we log in.

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Paul Ziemba

Newcomer

They’re just out of their minds. Zoom is used to schedule meetings, so instead of having a button on the home page that says “Schedule a Meeting”, they hide and and make you read articles to find out where they moved it to. What are they possibly thinking? Did their brain trust have a meeting on how to annoy the greatest number of customers the quickest?

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Raina Roy

Participant

I had the same reaction the first time I saw the new interface. It definitely takes a bit of getting used to, and some of the options that used to be easy to find are now buried under extra menus.
For scheduling meetings, try clicking your profile picture and selecting My Account (or sign in through the web portal instead of the desktop app). Your meeting dashboard and scheduling options should still be there, although they're not as obvious as before.
As for live support, many companies now push the AI chatbot first. If you keep asking for a live agent or type "representative", it will often give you the option to connect with a human if your plan includes it.
You're not alone in feeling frustrated. Sometimes redesigns seem to prioritize promoting new features over keeping the core workflow simple. Hopefully they'll make the navigation more intuitive in future updates.

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MSLMHC

New Member

WHY IN THE WORLD SHOULD A PERSON NEED TO CLICK ANYTHING, LET ALONE TWO TIMES TO ACCESS WHAT USED TO JUST APPEAR: THE MAIN REASON WE ARE ON THE SITE: TO SCHEDULE, CANCEL, OR START A MEETING.

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Donald V.

Newcomer

The new design is awful. Scheduling a meeting is the primary thing that I do in Zoom -- and now it's not clear where that is. The website needs a serious overhaul to be less focused on sales and more focused on usability.

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Ian Tarrant

Newcomer

This has really made life more difficult - I will not be renewing my subscription.
It’s great that the website remembers who I am, and I am already logged in.
But there should one button prominent on the front page that takes me straight to my scheduled meetings.

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Judy Cera

Newcomer

I read everything and still couldn’t figure it out. I asked my daughter and she had a look and said I needed to click on my initials in the top right, and then select “Web app”. Then I could schedule a meeting. Something that always used to take seconds, has wasted a lot of my time this morning.

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Raina Roy

Participant

I completely understand the frustration. It is annoying when you are already familiar with a layout and suddenly everything gets rearranged especially when the new interface seems more focused on promoting extra services than making the basic features easy to find.

The Host or Join options are confusing when all you are trying to do is manage your existing meetings. And having to hunt around for a way to contact an actual support agent instead of being pushed toward an AI bot makes it even more frustrating. Sometimes these “improvements” really do feel like they’re making things harder rather than easier.

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Karl Kaiser

Newcomer

How ridiculous - to redesign a system and make it’s primary function inaccessible. Somebody should be canned for that.

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RobbinDC

Newcomer

Why not just say to look under settings? This whole change is just making things way harder than they need to be. Will certainly not make me buy any more products!

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Michelle Gilbert

Newcomer

Having to watch a video to schedule a meeting is very inconvenient.

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