Virtual background is still loading

djac13

Newcomer

Here's the fix I received from Zoom (on a Mac) that solved the issue:

1. Quit Zoom

2. Delete folder ~/Library/ApplicationSupport/zoom.us/data
3. Delete file ~/Library/Preferences/zoom.us/ZoomChat.plist
4. Restart the device.

Newcomer

Is there a fix for Windows 10? This fix for MAC looks like it is exactly what I need. I have tried to uninstall 4 times and reinstall but still get "Virtual Background is Still Loading" I believe there is files that were not removed in the uninstall process. I even bought a new webcam but the same problem I have. HELP!!

jcpescador

Newcomer

You can do the same, let me explain to you.

C:/Users/Username/AppData/Roaming/Zoom. · Right-click on the data folder and click Delete.

Solve the video loading issue.

JimBoy

Newcomer

I have the same issue on a dell laptop, then when I click on use video, it doesn't use virutal background but goes to the normal screen

jcpescador

Newcomer

You can do the next, let me explain to you.

C:/Users/Username/AppData/Roaming/Zoom. · Right-click on the data folder and click Delete.

Solve the video loading issue.

A

Agastya_123

Newcomer

Try updating zoom

Newcomer

I have updated 3 times without fixing the problem.

M

mstrout

Newcomer

Under Preferences > Video > Camera make sure your camera is toggled to the external and not the laptops. When I've unplugged from external monitor and camera the setting defaults to my MacBook's internal camera. When I plug back into external monitor and camera I have to adjust back to external camera.

M

MelaniePerry

Newcomer

I have the same issue. Zoom all up to date. VERY annoying since I use Zoom to livestream weekly. Sort it out @51 it's what I pay you for.

drbala

Newcomer

Same issue today 2023-03-04. (Uninstalled zoom, rebooted my windows PC, reinstalled, rebooted computer) x 4. But still no luck. It's sad that I had to type the word "luck" in a technical forum. However, that's the quality of software we're dealing with.

I would appreciate if there is a fool proof way that anyone has found, or if @51 tech support knows. To me this started happening the third time I launched zoom after having added an mp4 video background a few days ago. It worked fine the first two times, but today it doesn't show. I started a camera app to verify that the Camera is connected and working.

jcpescador

Newcomer

You can try to do the same way I solved the problem, let me explain to you.

C:/Users/Username/AppData/Roaming/Zoom. · Right-click on the data folder and click Delete.

Solve the video loading issue.

drbala

Newcomer

I found a reliable workaround for Windows, a bit tedious but video is back.

1. Start zoom, join a meeting, say Your personal room. If you're in this situation, Video will not come.

2. Go to Settings, Device Manager, Cameras. Right Click your Camera and Disable it. When a pop up comes on and says "You must restart", ignore it and Do not restart your computer.

3. Now, Right Click your Camera and Enable it.

4. Exit out of the meeting.

5. Get back into the meeting, and this time Video will work.

The sad thing is, I have to do this every time the PC is restarted. This is a messed up situation for @51. I'm using zoom download version 5.13.11 released on 2023-03-06.

Newcomer

Thank You!!!! I will try soon.

Newcomer

I just about gave up and changed to another program. Then I got thinking about what else would prevent the camera from working, and I FOUND THE FIX.....

I turned off the Security Software (Kaspersky Total Security) Webcam Protection and now my ZOOM camera works! I have been trying for over a week to get it working and now it works.

TURN OFF YOUR WEBCAM PROTECTION in your Security Software. Thanks to all who tried to help!

drbala

Newcomer

This is probably it. By disabling and enabling (and not restarting), the McAfee security software thinks that I don't have a camera! You found the root cause.

I agree with you without this community, I'd be going crazy. @51, on the other hand, is a lackadaisical company for taking our money and not providing the expected service.

F

fizer

Newcomer

Tuve el mismo problema, desinstalé la última versión de zoom y la instalé de nuevo como 10 veces y nunca funcionó. Una solución alternativa fue instalar una versión de zoom del 2022 y funcionó hasta que me pidió actualizar de versión. La solución definitiva fue desinstalar Kaspersky y ahora funciona bien la última versión de zoom. Espero les sirva de ayuda.