Newcomer

Question

Virtual background is still loading

Forum|Forum|4 years ago
August 25, 2021
39 replies
247 views

I have been using virtual backgrounds without issue since March 2020, but in recent weeks I have sporadic issues with Zoom failing to work with any virtual backgrounds. When I turn on the camera, the feed stays black until a pop-up comes up saying that the virtual background is still loading and asking me to start video anyway or stop. I can not ever get the background to work. Unplugging and reconnecting the webcam, changing ports on the dock, restarting Zoom don't work. Using the mic on the webcam never suffers any issues and works even when the feed is black while Zoom is apparently attempting to load the virtual background. Once I click on "Use video" button and ignore the virtual background, the camera works without issue though obviously without the virtual background.

Setup is USB Logitech webcam attached via VAVA USB-C dock on 2019 Macbook Pro running macOS Big Sur 11.4. Zoom version is 5.7.6.

Has anyone else encountered this or have ideas for fixes or workarounds?

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M

Michi

Newcomer

Same problem I face.
- Showed the alert "Virtual Background is still loading".
- If I check "I have a green screen", I can see the virtual background but since I don't have a green screen, my face doesn't see.

- Every time I turned on the video, I can see the same alert "Virtual Background is still loading".

- I tried to uninstall and installed several times but it still has not fixed this issue so far.

My laptop environment is below.
MacBook Pro (13-inch, M1, 2020)
macOS Big Sur ver 11.6
ZoomVersion: 5.8.0 (1780)

I have sometimes hold webinars and need to attend the webinar, too so it's very painful for me.

Z

zippity

Newcomer

I was eventually able to get Virtual Backgrounds to work again by uninstalling, reinstalling, and then *rebooting* before even trying to start Zoom. Then, it worked. Strange.

L

LMcCorm4ck

Newcomer

Thank you, this worked for me also!

M

Michi

Newcomer

I have an update. It seems to relate to the antivirus software (in my case I use McAfee).
There is a possibility this is a root cause in my case.

S

scotturquhart

Newcomer

Did you simply disable McAfee to address the issue? Or did you allow-list the Zoom app inside of McAfee? We are not seeing AV conflicts in our environment

M

Michi

Newcomer

My IT team uninstalled the McAfee once then they installed this "McAfee-Endpoint-Security-for-Mac-10.7.5-RTW-standalone-266.dmg" for my case then the virtual background worked!

A

AlbertB

Newcomer

I found that reverting back to 5.7.5 for the time being has resolved this issue.

M

mqmoon

Newcomer

I am having the same issue. Virtual backgrounds work sporadically.

On a company-managed computer, so unable to downgrade to an earlier release.

A

AlbertB

Newcomer

Cylance was blocking aomhost. Allowed this in my org and now the issue is resolved.

A

akopco

Newcomer

Same issue on my end. Uninstalled two weeks ago and reinstalled - that fixed the issue for about a week. Middle of last week it started having the issue again and is still happening. Running a 2020 M1 Macbook Pro fully up-to-date on macOS Monterrey Version 12.0.1. Zoom version 5.8.3 (2240).

P

ppeters

Newcomer

Yup! I tried deleting the program, reinstalling it and it seemed to work, but randomly, it started up again.

P

ppeters

Newcomer

Hey Zoom....can you please fix this? I had no trouble since I uploaded Big Sur, and now lots of issues. Big Sur has been out for quite some time, so I would think you would have the bugs worked out by now.

J

JimBoy

Newcomer

I have experienced the EXACT same thing.

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