Explorer

Solved

User joining meeting in audio only mode

30 replies
4788 views
Translate

Starting a new meeting as a host, sent invitations for participants as usual, but when they try to join, few of them weren't able to connect video (automatically connected in "audio-only" mode). They can't see the host and host can't see them!! Why? Why only few people and why all of a sudden meeting invitation chose to connect them with audio only mode!?!

Video

ExpertswhoJohnAnswer

Community Super Champion | Customer

Dear All Lets clear this up for you.

The reason why these people can connect- and why zoom has done this.

This new feature added by zoom is to allow you to have more privacy in meetings by being able to stop people using screen capture tool and method to capture you from the screen.
I am sure you will agree for younger poeple and sesitive issues, this is a great feature.

The Problem is that it can only work with the latest version of Zoom, so if you are going to enable this feature in your meetngs, you need to get everybody to upgrade their zoom version. Then I am confident it will work.
Alternately, disblae the function to allow screen copying and they will work.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065380

Zoom Community Super Champion

I am not a Zoom Employee

https://www.linkedin.com/in/johndrinkwaterlordzoom/

https://www.youtube.com/@boomwithlordzoom

Show previous replies

ExpertswhoJohn

Community Super Champion | Customer

hi @MayaBN. ,

There are many reasons that could start this.
1. They call in via phone
2. They call in with a browser and dont set a webcam
3. They call with the zoom workplace app and their camera is connected to another app

They dont want the camera on

All the best

John

Translate

C

cskmanagement

Newcomer

Thanks for your remarks, but it was about THEM not seeing me, not vice versa.
I found out what it was: We had ticked the “Prevent screen capture of meeting content” clicked - but this option does not only prevent the participants from screen capture, it also prevents them from seeing the screen!. What a misleading description of the tickbox…
Anyway, solved!

Translate

A

ANN L

New Member

I am experiencing this issue now. I did click the audio-only pop-up bottom when it came out at the first meeting as a participant. How can I fix it on my end? or only the host be able to change the feature? Thanks!

Translate

C

Christine K

New Member

Only the host can change the feature, and the meeting settings cannot be edited once the meeting starts. The host would have to stop the meeting for everyone, edit the meeting settings, restart the meeting, and hope everyone logs back on.

Translate

A

Aleta Adams

New Member

Hi Ann

Translate

ExpertswhoJohnAnswer

Community Super Champion | Customer

Dear All Lets clear this up for you.

The reason why these people can connect- and why zoom has done this.

This new feature added by zoom is to allow you to have more privacy in meetings by being able to stop people using screen capture tool and method to capture you from the screen.
I am sure you will agree for younger poeple and sesitive issues, this is a great feature.

The Problem is that it can only work with the latest version of Zoom, so if you are going to enable this feature in your meetngs, you need to get everybody to upgrade their zoom version. Then I am confident it will work.
Alternately, disblae the function to allow screen copying and they will work.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065380

Zoom Community Super Champion

I am not a Zoom Employee

https://www.linkedin.com/in/johndrinkwaterlordzoom/

https://www.youtube.com/@boomwithlordzoom

Translate

M

MayaBN.Author

Explorer

Actually that was the problem. Few people got it because they had older computers (working with elderly) so zoom wouldn't update anymore.. so problem solved by me unchecking the box for preventing screen capture, and them switching device or buying new PC (newer/up-to-date Windows version).

Thanks for your reply👍🙏

Translate

L

lxndrcx

Newcomer

I had this issue too and turning off the “Prevent screen capture of meeting content” fixed it for me too. It’s frustrating that you can’t change it in the meeting. Also frustrating that it doesn’t warn you that this could happen when you enable the setting.

Translate