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V
Newcomer
Vv89_2
Newcomer
January 7, 2023
Solved

Unable to install Zoom Client for Mac

  • January 7, 2023
  • 2 replies
  • 17 views

Hello everyone, I tried to install Zoom on a MacBook Pro but when I install it, it shows a fail message, it says the installation program failed and I don't have any error code or something like that and I really need Zoom on my Mac, does anyone have a solution please ? Indeed, I double click on the package, it opens the installer, then I click on Continue, then on Install, it asks for password or to use Touch ID, then I put my finger on the button, it configurates the installation and then it says that installation has failed, so what should I do ?

Thanks everybody!

    Best answer by Eliot

    hi vv,

     

    please try:

    LC8 provided a solution which worked.

    https://community.zoom.com/t5/Meetings/Mac-Ventura-13-0/m-p/82960/highlight/true#M45119

     

    LC8 found a fix. LC8 went into settings and gave permission for installer to access LC8 downloads folder. The installation worked straight away after that.

     

    LC8 went into settings, Privacy and Security, Files and Folders, then clicked on an arrow to the left of installer, which brings up the option to allow access to the downloads folder. This needs to be toggled on.

     

    please give this a try and let us know your results.

     

    thanks,  eliot

    2 replies

    E
    Community Super Champion | Partner
    EliotAnswer
    Community Super Champion | Partner
    January 8, 2023

    hi vv,

     

    please try:

    LC8 provided a solution which worked.

    https://community.zoom.com/t5/Meetings/Mac-Ventura-13-0/m-p/82960/highlight/true#M45119

     

    LC8 found a fix. LC8 went into settings and gave permission for installer to access LC8 downloads folder. The installation worked straight away after that.

     

    LC8 went into settings, Privacy and Security, Files and Folders, then clicked on an arrow to the left of installer, which brings up the option to allow access to the downloads folder. This needs to be toggled on.

     

    please give this a try and let us know your results.

     

    thanks,  eliot

      V
      Newcomer
      Vv89_2Author
      Newcomer
      January 10, 2023

      Hi Eliot,

      Thanks a lot for your help, i tried what you said and yes it works! Thanks a lot! I'm not an Apple user, I just use it for my studies but the majority of my time I use my other computer under Windows, so it's not really easy for me to find a solution by myself like in this case but I learn and try to resolve it and now I understood something more for the next time, so thank you again!

       

      Vv

      D
      Newcomer
      DaaViD
      Newcomer
      June 25, 2023
      @Vv89_2 wrote:

      Hello everyone, I tried to install Zoom on a MacBook Pro but when I install it, it shows a fail message, it says the installation program failed and I don't have any error code or something like that and I really need Zoom on my Mac, I conduct a brief search on web pages for advice on these issues or difficulties.
      does anyone have a solution please ? Indeed, I double click on the package, it opens the installer, then I click on Continue, then on Install, it asks for password or to use Touch ID, then I put my finger on the button, it configurates the installation and then it says that installation has failed, so what should I do ?

      Thanks everybody!

      @Vv89_2 

      Thank you so much for your assistance! I followed your instructions exactly, and I'm thrilled to say that it worked! I greatly appreciate your help.

       

      Although I'm not accustomed to using Apple devices and primarily rely on my Windows computer for most tasks, I am grateful for your guidance in this particular situation.

       

      It can be challenging for me to find solutions on my own, but I'm determined to learn and troubleshoot. This experience has provided me with valuable knowledge for future reference. Once again, thank you for your support!

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