Small non-profit can't get into account as member who purchased account from zoom won't cooperate

Forum|Forum|3 years ago
February 17, 2022
2 replies
0 views

Hi

I’m part of a small non-profit organization that uses a pro account for our meetings. The member that created the account is now withholding access to it and says they will soon delete it.

Is there any way we can preserve the meeting id so we can continue to use it if/when they delete the meeting? The zoom id has been widely enough distributed that it will be painful for quite a few rather non-technical people.

Thanks in advance for any help you can offer.

Best answer by Bort

Hi Bort

Thanks for replying! This potentially would work. Though the idea that the id might be quickly reused by the zoom backend is troubling. I think you work at Zoom… do you know how likely this is? Do they really reuse recently deleted ids? Seems like that would be a bad idea.

Zoom IDs are eventually reused, but there is generally a cool-down period for an ID before it is used again by the system. That being said, that wouldn't stop someone from manually making that ID their PMI, which would circumvent that cooldown period. I would suggest reaching out to Support and having them primed and ready to facilitate the meeting ID swap when it becomes available on the system again.

CumannGaeilge

Newcomer

You should just bite the bullet and change the meeting ID. It might be inconvenient, but better than not having control over the meeting or its settings.

In general, I find Zoom really frustrating to use in a small non-profit organisation. We can’t afford more than one account, but lots or things are really tedious without extra accounts (like manually assigning co-hosts).

J

JoeFilmmakerAuthor

Newcomer

I CAN of course bite the bullet. I know how to do that. I'm here hoping that a zoom guru like @Bort will come to our rescue! 😁

Bort

Employee

Sorry, @JoeFilmmaker. I was busy with other work, but I'm here now.
Unfortunately, Zoom cannot take any actions without the permission of the account owner. That being said, it is possible to swap meeting IDs on the backend, which Zoom Support can help with. Support would not be able to do anything while the meeting ID is still active on the current account, but as soon as the account/meeting is deleted, then you might be able to get that ID swapped with a new meeting you've created on your replacement account, before that meeting ID get used up by some other random user.

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.