Restore a trimmed cloud recording

None of the references I had to 1 hour and 30 minutes remain, only 55 seconds.   I'm glad your system knows something of what you had. 

If you open up the page where you edit the video normally, there's a link at the bottom that allows you to restore the previous version of the video.

**** this new interface.

@zoe2  I have the same problem.  I recorded an hour long meeting last night and tried to trim the beginning and end of the meeting.  With the new interface I accidentally trimmed the whole recording to just 46 seconds!  I have searched everywhere to try to restore it to it's original version but can't find any help on how to do it!

Update from Zoom:

Euphrosyn Riego (Zoom)

Oct 26, 2021, 10:37 PDT

Hi there, 

Thank you for contacting Zoom Support. I hope this email finds you well at this time. My name is Euphie, and I will assist you with your concern. 

We are sorry to hear that you are having an issue restoring the recorded meeting after trimming it. We have a known problem with the no restore button after trimming the video. Our Engineers are working to resolve this. I have linked your account to this known issue, and once we have an update from our Engineer, I will let you know. 

Kind regards, 
Euphie

This may or may not work for some of you, but you can see in this video below I simply reopen the cloud recording and click on the scissors a second time to restore the trimmed-off portions. I waited overnight after the original trimming to make sure there was nothing related to how long a trimmed video resided on the cloud.  Good luck!  Restoring trimmed video.

I am having the same issue... I don't usually record my zooms and had never tried to edit one. I tried to do so yesterday (with the "trim" option, not with the "playback range" that has appeared today), and because the interface was so terrible I accidentally deleted the bulk of my 1.5 hour video, saving only the 60 seconds I wanted to delete. The "playback range" sliders don't reveal any of my lost footage and there is no revert button. So, I am also eager to hear from zoom on how we can get our recordings back! As with others, the icon shows the full hour and a half. But the file size is small, reflecting the 60 second trimmed version. Frustrating! I told students attendance at this class was optional because they would be able to watch the recorded version...

Well it seems that Zoom has backed out the changes to the Trim feature. I just checked the recording of my Zoom class that finished half an hour ago, and it's back to the old style.  Obviously they realized this new version was not up to snuff. Let's see what happens next! 🙂

Well People Power seems to have worked!
We've got the old way of trimming back; thanks to everyone for flagging this up.
I expect you all had to go through the same frustrating procedure of initial confusion and enquiry.
The worst thing I had to endure was politely telling the BOT where to get off!!
I've just got to wait now for the engineers to hopefully retrieve my missing video.
I'm not holding my breath though!!
🤞

My problem remains.   https://www.dropbox.com/s/pba41sdbblb9fzu/Screen%20Shot%202021-11-02%20at%2011.15.45%20PM.png?dl=0

It sounds like if you made one mistake in that unfortunate interface, your original recording length  was  acknowledged and it could be recovered with the help of the engineers.  I am happy for all who could be saved.  It seems like I must have panicked and made two mistakes.  My recording has not been depicted as having the correct length for 8 days. 

Therefore, the presentations by two students who planned for weeks and the lengthy discussion of the challenges and conflicts of enforcement of morals laws (1 hour 22 minutes), which I carefully trimmed to 1 hour 17 minutes for the benefit of a single mom student  tending her dying mother, remains 55 seconds of my earliest student looking at her phone.  boo-hoo.