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AMB1
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October 26, 2021
Solved

Restore a trimmed cloud recording

  • October 26, 2021
  • 13 replies
  • 77 views

This issue has been resolved! The Zoom Engineers recognized the flaw and restored the original recording. Although the time still shows incorrectly, when you play the recording the entire original plays back. 😀

 

Update from Zoom!

Euphrosyn Riego (Zoom)

Oct 26, 2021, 10:37 PDT

Hi there, 

Thank you for contacting Zoom Support. I hope this email finds you well at this time. My name is Euphie, and I will assist you with your concern. 

We are sorry to hear that you are having an issue restoring the recorded meeting after trimming it. We have a known problem with the no restore button after trimming the video. Our Engineers are working to resolve this. I have linked your account to this known issue, and once we have an update from our Engineer, I will let you know. 

Kind regards, 
Euphie

 

I trimmed the video recording by mistake. I am not able to restore to the full recording, but I can see the time of the full recording in the video icon. I do not see any option to restore to the original recording under the trimmed video. The original recording is 1 hour and 12 minutes. I trimmed it to 31 seconds by mistake and cannot find a way to restore the original recording even though it showing in the icon. See screenshot below. Thanks!

    Best answer by AMB1

    This issue is resolved!

    13 replies

    Show previous replies
    B
    Newcomer
    Beth_Hentges
    Newcomer
    September 21, 2022

    I have this problem as of today 9/8/2022!  Help!

    G
    Newcomer
    gopalp2
    Newcomer
    February 22, 2024

    Hi there i cannot see the restore button - incorrectly trimmed my recording - my recording is still showing that it is being recorded. the scissor option is not available as says my recording is being trimmed. the cloud version when i click on it is showing only the incorrect version!!! how can i restore my original zoom recording. 

     

    M
    Newcomer
    Mardig
    Newcomer
    August 14, 2024

    So this problem has existed since 2021, one of "theirs" says the engineers are working on it, and to this day, they haven't figured it out, or how to simply inform people what the sectioning does with a simple instruction.  This is how software companies that spend more time inventing unwanted, unneeded features creep antagonize their customers.  if there was another option other than Teams, I'd be there now signing up.  ZOOM has become what it started out not to be.  Another software company that can't get out of its own way.

     

    And just to add to my angst, I've been a paid subscriber since the day they opened, but today the stupid, ignorant chat bot informed me that my account didn't allow a chat with an agent!  And could not answer the question, "what account tier would be required to allow me to chat with live support?"  

     

    tough question, huh?  

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