photo not showing on screen when camera off

I have been clicking the link provided. I will take your suggestion and log in to my account first, and then click Join. Thanks so much! 

I had the same issue. My photo wasn't showing while my camera was off (only my name) because I was entering meetings by opening the Zoom app versus logging in to Zoom through the Web portal. If you log in to Zoom via the web portal, then click Join and type in the Meeting ID (and password if necessary), then when you turn your camera off the photo that you have uploaded to your Zoom profile will show instead of your name. A Listener sent this suggestion and it worked for me. I hope this works for you too!

This is a cumbersome solution to a very basic issue that must be plaguing millions of Zoom users.  Of course we choose to sign in to meetings hosted by others by just clicking on the link they provide instead of following the recommended workaround.  Why won't Zoom fix it???