"My Notes" - unable to export the transcript but I can' export the summary

It sounds like the transcript is being saved correctly, but the export function may not be including the transcript content due to a bug, permission issue, or a limitation of the current Zoom Workplace version.

A few things you could check:

• Open the note and confirm the transcript is fully visible before exporting.

• Try exporting from the Zoom web portal instead of the desktop or mobile app.

• Test with a different browser or device.

• Ensure both Zoom Workplace and your browser/app are updated to the latest version.

• Try duplicating the note and exporting the copy.

If summaries export correctly but transcripts do not, it may be worth opening a support ticket with Zoom, as this could be a product issue rather than a configuration problem.

Could you also share which platform you're using (Windows, Mac, web browser, iPhone, or Android) and the export format you're choosing? That may help narrow down the cause.