"My Notes" - unable to export the transcript but I can' export the summary

Hi,

I’ve run into a similar issue before. Since the transcript is being saved correctly and the summary exports without any problems, it sounds like the export function may not be handling transcript data properly.

A few things you could try:

• Make sure the transcript has fully finished processing before attempting to export it.

• Try exporting from a different browser or using an incognito/private window.

• Clear your browser cache and sign out/in again.

• Check whether the transcript can be copied manually from My Notes while the export issue persists.

If none of those steps help and you’ve already followed the available troubleshooting guides, it may be a bug on the platform’s side. In that case, I’d recommend contacting support and including screenshots or a short screen recording showing that only the title exports while the transcript itself is missing.

Hopefully they can identify whether this is a known issue and provide a fix.

Good luck, and please let us know if you find a solution!

I’m having a similar problem but no transcript was saved so no summary was generated. I’ve changed no settings and it has always worked before. Support are telling me it is my fault!

Zoom wants to keep you captured in their AI universe. The issue I have is that the Templates available edit/summarize the meeting in a form that someone at Zoom determined was the best. Even when I use the Long Form the template jumbles the order of the information, leaves out important points and can’t spell proper names for $#!7. The simplest solution would be for the Notes section to have a template called “transcript” and saves it as .txt or .md or even .docx so we have the words in the order they were presented and not the abbreviated AI version of what happened in the meeting. I moved to Pro because I was so sick of all the firefly and otter notetakers clogging up the chat. I thought i could get my meeting transcript free and clear but the flow is MAKING me choose an AI summary. make the transcript available without manual processing!