mp4.tmp file saved locally will not open

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Hey team,

I went to open a locally recorded meeting and it is showing as a mp4.tmp file. Not a conversion issue.

The audio is fine.

Any ideas?

Thanks

crchan123Answer

Employee

Hi @alena-t! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

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soymeg

Newcomer

Hello, yesterday when the (local) recording was uploading it got interrupted. now i see the files are saved as these names, (filename..mp4.tmp) and also double_click_to_convert_01.zoom but when I try to open them to complete the download nothing happens. PLEASE HELP. This is super important...

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butfudget

Newcomer

The fix in this video worked for me : https://www.youtube.com/watch?v=3xevJY8N5oA

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