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Newcomer
November 15, 2023
Solved

Meeting Summary with AI Companion - Not Rendering

I used Meeting Summary w/ AI Companion for a few meetings yesterday, and the links are still grayed-out / un-clickable in my zoom account. Any thoughts/suggestions?

rn-zmAnswer
Community Manager
January 23, 2024

Hi @ashlieh welcome to the community! Sorry I am late to the discussion. I see that you had a ticket opened with our Zoom Support team around this that was escalated to our eng. teams.

 

For example, for anyone having issues with this here is a brief of what you will be experiencing "Meeting Summaries showing only the words "|Zoom|"".

 

@aemery  if you're still having issues as of today (1/23/24) please open a ticket with our Zoom Support team to further analyze and troubleshoot here as I believe this will need to be handled by Zoom Support.

18 replies

Newcomer
April 29, 2025

I noticed this for meetings during the time I had "Only share meeting summaries by email" toggled ON. Going to wait for 24 hours after toggling that setting OFF to see if those summaries are no longer greyed out.

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