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Meeting Summary with AI Companion - Not Rendering

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I used Meeting Summary w/ AI Companion for a few meetings yesterday, and the links are still grayed-out / un-clickable in my zoom account. Any thoughts/suggestions?

Meeting Summary

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rn-zmAnswer

Community Manager

Hi @ashlieh welcome to the community! Sorry I am late to the discussion. I see that you had a ticket opened with our Zoom Support team around this that was escalated to our eng. teams.

For example, for anyone having issues with this here is a brief of what you will be experiencing "Meeting Summaries showing only the words "|Zoom|"".

@aemery if you're still having issues as of today (1/23/24) please open a ticket with our Zoom Support team to further analyze and troubleshoot here as I believe this will need to be handled by Zoom Support.

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amaro29

Newcomer

I have the same issue. I have frequently used the summary option in the past and it has always been okay except with the last session.

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pmoriart

Newcomer

Same. I have been using it and loving it and today it started acting bizarre. Greyed out link for a very important meeting,.

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makegames

Newcomer

same. boosting any comments around this for visibility by Zoom Support.

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ldatelee

Newcomer

We are also having this problem, it just says "not available". One did successfully render a few days ago and was there, but now it is saying "not available". Hopefully Zoom can get back to us!

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aemery

Newcomer

Did anyone find a solution? I have that issue for a meeting today. It worked on an earlier meeting.

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rn-zmAnswer

Community Manager

Hi @ashlieh welcome to the community! Sorry I am late to the discussion. I see that you had a ticket opened with our Zoom Support team around this that was escalated to our eng. teams.

For example, for anyone having issues with this here is a brief of what you will be experiencing "Meeting Summaries showing only the words "|Zoom|"".

@aemery if you're still having issues as of today (1/23/24) please open a ticket with our Zoom Support team to further analyze and troubleshoot here as I believe this will need to be handled by Zoom Support.

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Alker

Newcomer

Same issue.

@RN52_2: why is this tagged as a solution???

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rn-zm

Community Manager

Hi @Alker it has been reported from our internal eng. team that this has been fixed! (fingers crossed) If you're still having issues please open a ticket with our Zoom Support team to further analyze and troubleshoot here.

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nylas05

Newcomer

I am having the same issue, its greyed out and I'm unable to click on the summary. I hope someone can find a solution to this.

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nhamilton

Newcomer

I was having the same problem. Eventually I was able to click the link and access the summary. I think it just needs time to process the meeting transcript.

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esiodmak

Newcomer

Is there going to be a fix for this? Just finished a meeting and the summary is grayed out. I was able to save the caption transcript, but I'd like to access the summary

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JeffreyN46

Newcomer

Has the meeting summary issue of non-delivery of report been sorted?

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