Newcomer

Solved

Low system resources error

Forum|Forum|3 years ago
March 1, 2022
18 replies
85 views

A few weeks ago I started getting "low system resources" error messages from Zoom every time I log into a meeting. I am using the same 2020 laptop as I have been for two years. I never got these messages before, and now even when I close all other applications, I get stuttering and freezing. Can you tell me what steps to go through to try and fix this? I see many of the same question posted, but no answers.

Best answer by J-Zoom-ATL

@BMAVillage The "Low System resources" message is going to be tied to what Zoom would see as a system busy.

These benchmarks are going to be as below:
The client isn't sending audio/video info every 10ms.

If the client isn't seeing audio/video sent for over 50ms several times.
We also consider CPU usage as a supplementary factor. Higher CPU usage can get a higher chance of system busy, but high CPU usage is not a necessary condition.

In my experience what most often can cause this would be too many programs open taking up valuable CPU and RAM usage, too many background processes running, driver issues, or even faulty/failing hardware.

I would start by restarting the computer and making sure you don't have any other programs open and as few background processes running (think Video Game launchers, Email services, etc. ) to see if the issue persists.
Zoom primarily should be using between 5% to 15% CPU (possibly up to 25% depending on the specs) on a well suited machine.

Then I would check and reinstall Video and Audio drivers if possible to make sure a driver update hasn't started causing issues.

As last thing to check, you can also try uninstalling reinstalling the desktop client to make sure there isn't an issue with the installation.
Uninstall: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

Reinstall: Zoom.us/download

It may even be worth having the device serviced to ensure there isn't any faulty hardware. I've seen issues with faulty RAM causing this issue (as well as a host of other problems).

If this answer helped solve your question/issue, please hit the "Accept as Solution" button below.

Show previous replies

C

CT-Australia

Newcomer

Exactly the same situation for me. 2020-puchased laptop (hi spec with SSD, lots of RAM) with Windows 10. Been good for years, except that this issue has occurred for the last 3 or so months. The only thing I can see is many more programs running, that I cannot recall in use before. eg I am a Chrome user. Edge is forced on my by Microsoft, and now I see Microsoft Edge Webview2 (15 of them!) and this cannot be uninstalled. They all consume many MBs of RAM. Ideas appreciated.

M

MDK-2023

Newcomer

@CT-Australia wrote I am a Chrome user. Edge is forced on my by Microsoft, and now I see Microsoft Edge Webview2 (15 of them!) and this cannot be uninstalled.

Open the Windows Task Manager. Select the "Start Up" tab. Right-mouse-button "click" on Microsoft Edge, and choose to "disable" it every time when Windows starts. Restart, and Edge will not be running, and thus will not be consuming any CPU/RAM. 🙂

This is not the same as "uninstalling" Edge, but it frees-up some resources for Chrome to use.

Also, if Windows overall performance slowly gets worse, some of the apps that you use may have a "memory-leak". The app requests some (virtual) RAM, and does not release that RAM when you close the app. Compare to your teenagers driving your car, and never buying any gasoline. When you drive your car, the gasoline gauge will show "empty" -- not enough "resources" for a long trip. On your computer, the remedy for such a memory-leak is to occasionally restart Windows. Of course, on the 2nd Tuesday of each month, Windows Update will force a restart of your computer, as it installs updates.

MGSR

Community Manager

Hello community members,

I'm sorry to hear about your experience. Kindly check out this article for troubleshooting high processor usage with the Zoom desktop client.

Please let us know if you need further assistance.

C

CT-Australia

Newcomer

Yeah, done all of that. The article is too basic. I need a detailed support investigation into what is causing Zoom to no longer being a viable commercial product. Should I open a support ticket, or MGSR, can you help me?

MGSR

Community Manager

I'm sorry to hear that the article did not solve your concern. Kindly submit a support ticket to our technical support team for in-depth troubleshooting assistance.

I

ImAZoomer

Newcomer

Maybe Zoom AI Companion is problem..... Hm....

T

Tom171

Newcomer

Hi I had the same issue. I have installed zoom about 4 months ago and it worked even though i had other applications open on my PC. This message started popping out after 4 months of using zoom. Tried several options mentioned by others like, reinstalling zoom, restarting my PC and so on. Nothing helped. The thing is when i connected to a meeting using my android phone it worked OK. So I'm a bit puzzled by it.

C

CharlesH

Newcomer

I have been having this issue for a long time and nothing helped, including reinstalling Windows and Zoom. What I do now before I start a Zoom session, is go to Task Mgr and kill the most notorious memory hogs. In my case, that is Slack and Chrome. That has so far been the only way to make Zoom workable. No other suggestion in this forum worked for me.

M

madamescorpio

Newcomer

this tech support is really no help at all

A

AlexUS8888

Newcomer

I also had the same problem. Try to go to camera settings: go to Bluetooth and devices, cameras, and double-check if you have only one camera there. In my case, I have two cameras. I just deleted one, and the default started working great. And right now, Zoom is working flawlessly.

I

ImAZoomer

Newcomer

I'm willing to try anything at this point. Confused about where to adjust settings, though: Is it the OS? Somewhere in the Zoom interface? Not finding anything to do with cameras in either place.

N

Nekro

Newcomer

I can't say if everyone here are having the same problem as me, but I will share the solution that I've found and maybe it can help some of the people with this problem.

So, my problem was like this: Once the Zoom meeting started with camera, in the first minute I got Low resources error, the camera view was frozen and then the Zoom got stuck and I needed to kill the process and restart zoom. It was a problem only with my webcam, the integrated laptop cam was working fine.

Solution:

In the Device manager, my webcam was defined as Imaging Device. And the Integrated cam was under Cameras. I changed the webcam to be in Cameras as well and the problem stopped.

How I changed the webcam? I selected:

Update Driver > Browse my computer for drivers > Let me pick from the available drivers > USB Video Device

After picking that option and clicking Next, the webcam moved from Imaging Devices to Cameras.

After that I didn't get the Low Resources error and Zoom works fine.

Hopefully this solution may help others as well.

M

MDK-2023

Newcomer

After you start Zoom, do you have a choice of "camera" to use, e.g., "Imaging Device" or "Web Camera" ? If you switch away from the one that is causing the error-message, to the alternate video device, is it any better?

N

Nekro

Newcomer

In the zoom video settings I only see "integrated camera" of the laptop or the name of my camera. I don't see the names like "imaging device" or "webcam". So I can only select one option for the webcam. Maybe it can be done somehow in Windows settings and configurations, if possible then I don't know how.

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded