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i can't share screen error 117001

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i'm using windows and can't share screen

error 117001

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J

JaroslavKleinAnswer

Newcomer

Just for informartion to this topic, i had the same problem 3 weeks ago.

We fount that problem was with application eID, which our government use for signing of documents with ID card. After uninstaling immediatelly helps.

Yesterday was isued new patch of this application and problen didnt apear so they fix it. Mabe it is something simmilar to your problem, this applicartion protect screen sharing because of security , and change some DLL in windows i think so.

HOpe it helps

CarlaA

Community Champion | Employee

HI @sulthnn, thank you for posting to the Zoom Community!

Please follow these troubleshooting steps to resolve error 117001:

Review your app version and then upgrade as necessary.
Uninstall the app, then download and reinstall it.
Clear Zoom cache and cookies from the settings.
Restart your device or browser.

Let me know if that helps!

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anderska77

Newcomer

Hi, I have the same error and tried everything you have suggested but still have the error. What else can I do? Thanks

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M

Matinspi

Newcomer

Toujours pb de partage d'ecran, c comme si j'ai droit qu'une seule fois car ensuite viens encore le message code d'erreur 117001

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J

JaroslavKlein

Newcomer

I have the same problem, i use ZOOM more then 3 years , and sudenly i received this error, i tried to reinstall on older version, but dint help me, still the same. i tried to use other account, no change, it is problem with incompatibility on my SW enwironment. I instaled Slack, telegram and Signal application last weeks, i dont know after which instalation start be this probblem, but maybe it is helpfull for you

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A

Alica

Newcomer

I don't think it's related to that. I still use Telegram and haven't changed anything in it.

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robmOz

Participant

@sulthnn have you been able to share screens previously?

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V

Vit

Newcomer

Yes I have. And if I log in with the same account on another desktop, the problem does not occur.

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robmOz

Participant

@Vit @sulthnn @Alica It appears this bug may have been existed for a while?

e.g. from four years ago:

https://community.zoom.com/t5/Zoom-Meetings/share-screen-not-work-error-code-117001/m-p/18976

If you are on a paid Zoom account I would recommend opening a web support ticket by clicking on "Web Case" here:

https://support.zoom.com/hc/en/contact?id=contact_us

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J

JaroslavKleinAnswer

Newcomer

Just for informartion to this topic, i had the same problem 3 weeks ago.

We fount that problem was with application eID, which our government use for signing of documents with ID card. After uninstaling immediatelly helps.

Yesterday was isued new patch of this application and problen didnt apear so they fix it. Mabe it is something simmilar to your problem, this applicartion protect screen sharing because of security , and change some DLL in windows i think so.

HOpe it helps

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P

promic

Newcomer

Thank you JaroslavKlein, yes, the eID app is the issue. Uninstall helped.

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A

Alica

Newcomer

I solved the problem by uninstalling the EiD app. When I reinstalled it, everything is ok.

well thank you for help.

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J

JurajG

Newcomer

Problem solved by update of eID app.

Comment: Zoom and eID are using some same surce/driver/dll/... because during the update eID app was paused - shown window with 2 applications which are recommended to stop before the update - both were Zoom processes. I stopped Zoom totally and let continue the update. After finish I closed eID and started Zoom. Finally there is no problem with sharing!!! Unbelievable, but YES! It helped!!!

Thank you for this tip! 👍👍👍👍👍

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