share screen not work; error code 117001

[tangxiaojun]

share screen not work; error code 117001

system version:  MacOS 10.15.7 (19H1417)

[pizzalover28]

Hi! 

For this I would recommend opening up a support case. 

You can do this by visiting https://zoom.us/requests/new or clicking the chat bot at the bttom of the support page. 

After clicking the chat icon, you can type connect to live agent. Then the bot will give you a list of options. From there you can type or select support. 

Additionally, if you are on the business plan you can get support over the phone by calling 888-799-5926 and entering your host key. 

Hope this helps answer your question. 

Best: Pizzalover28