Newcomer

Solved

Horizontal lines

Forum|Forum|4 years ago
August 19, 2021
11 replies
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Hi,

after last update I have a problem. My video has two horizontal lines which disturb during meetings. My camera works properly with other programms. Is there anything I can do to fix it?

Best answer by fcardamo

Just wanted to thank you for your post. I found that I had HD checked but not Original Ratio. I could have chosen both, but went just with the Original Ratio checked. I rejoined my meeting and the video worked without the line. Thank you.

Great Loving,

Frankie

Ekta_Mutyalwar

Community Champion | Employee

Hello @zakratis ,

Please could you try the below setting and see if that helps:

Log in to Zoom client --> Home --> Settings --> Video setting --> unchecked the "original ratio" from the video settings of your zoom client app --> Quit the app --> Reopen again.

If you still see the issue, please could you confirm the OS and the zoom client version you are using?

Regards,

Ekta

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zakratis2

Newcomer

thanks a lot, now it works!

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Caroltoo1

Newcomer

The lines only appeared after the last update 2 days ago- and I can see the lines but others can not. I have toggled both the original and the HD. Zoom client- 5.13.0 version -OS Windows 10

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missamylware

Newcomer

Same here. I have a Dell Inspiron and have had this issue since going back to work January 2nd. It's awful - goes green sometimes! But then sometimes works perfectly. Makes no sense.

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ChipV

Newcomer

Since I have the lines on my PC with CyberTrac camera but not on my iPad, I wonder if their “updated “ software conflicts with the CTrac camera?

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ChipV

Newcomer

Same problem…started 1/10/23…apparently same time as “update.” They no longer offer live 24/7 tech support. Their Chat tech was useless as was a Live Chat. They act as though they haven’t heard of the problem.

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arosec

Newcomer

I am having the same issue. My camera continues to glitch out and only works if i turn it off and then back on. It will continue to glitch throughout the meeting. It is happening to my meeting attendants as well.

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Caroltoo1

Newcomer

I have updated my Zoom twice since this issue began, and it still persists, weird thing is, if I make the size of the zoom program smaller= like 1/2 the size, the lines go away- of course, that doesn't help the issue, I like the Zoom program to be full screen.

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rn-zm

Community Manager

Hey @Caroltoo1 can you please confirm the Zoom version you are currently running?

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Caroltoo1

Newcomer

My Zoom is up to date- 5.13.5 (12053)

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rn-zm

Community Manager

@Caroltoo1 hm, can you go into the client settings > video > and disable video de-noise in the advanced settings and let me know if that works?

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Caroltoo1

Newcomer

I have change the de-noise setting- do I have to restart the app?

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rn-zm

Community Manager

@Caroltoo1 suggest restarting the application after changing the setting. After closing the app, and re-open, re-test to see if you're still experiencing the issue. If so, I would suggest checking any windows updates you may have, if there are pending updates, suggest updating Windows.

If all else fails, suggest Uninstalling and reinstalling the Zoom application

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Caroltoo1

Newcomer

I changed my video settings, rebooted the computer, and I can tell you my windows are automatically updated and I check for constant updates.