Horizontal lines

Hello @zakratis ,

Please could you try the below setting and see if that helps:

 Log in to Zoom client --> Home --> Settings --> Video setting  -->  unchecked the "original ratio" from the video settings of your zoom client app --> Quit the app --> Reopen again.

If you still see the issue, please could you confirm the OS and the zoom client version you are using? 

Regards,

Ekta

The lines only appeared after the last update 2 days ago- and I can see the lines but others can not.  I have toggled both the original and the HD.  Zoom client-  5.13.0 version -OS Windows 10

Same here.  I have a Dell Inspiron and have had this issue since going back to work January 2nd. It's awful - goes green sometimes! But then sometimes works perfectly. Makes no sense. 

Since I have the lines on my PC with CyberTrac camera but not on my iPad, I wonder if their “updated “ software conflicts with the CTrac camera?

Same problem…started 1/10/23…apparently same time as “update.”   They no longer offer live 24/7 tech support.  Their Chat tech was useless as was a Live Chat.   They act as though they haven’t heard of the problem.  

I am having the same issue. My camera continues to glitch out and only works if i turn it off and then back on. It will continue to glitch throughout the meeting. It is happening to my meeting attendants as well. 

I have updated my Zoom twice since this issue began, and it still persists, weird thing is, if I make the size of the zoom program smaller= like 1/2 the size, the lines go away- of course, that doesn't help the issue, I like the Zoom program to be full screen. 

My Zoom is up to date- 5.13.5 (12053) 

I have change the de-noise setting- do I have to restart the app?

I changed my video settings, rebooted the computer, and I can tell you my windows are automatically updated and I check for constant updates.