Having a lot of trouble updating zoom. Keep getting error code 10004

Forum|Forum|3 years ago
August 9, 2023
5 replies
54 views

Other

R

rn-zm

Community Manager

Hey @mgoldax2023 welcome to the community! Have you looked into the suggested troubleshooting steps from the KB on Zoom error code 1004?

R

rn-zm

Community Manager

Hi @awarsoca @mgoldax2023 gotcha! Lets try this..

Please go to Privacy & Security —> full disk access —> Installer and then enable Privacy & Security -> Files and Folders —> Installer—>Downloads folder.
After enabling these options please reboot your device and try installing the Zoom desktop client app again.

Note:
If the installer is not seen at the above location, please add it manually by going to Finder > Go > Go to Folder...- key in /System/Library/CoreServices/Installer.app and then add the installer once the option is listed.

There are also a couple of discussions around this with some troubleshooting content with some success!

Hope this helps!

A

awarsoca

Newcomer

@RN52_2 That helped. I had to make a little change:

I did this instead

Please go to Privacy & Security —> full disk access —> enable us.Zoom.
After enabling these options please reboot your device and try installing the Zoom desktop client app again.

Rebooted and tried the pkg in download. I tried to enable all users but it failed (probably IT admin lockdown). I then went to finder, go (as above) and navigated as it was shown. went to the pkg in downloads and installed for myself only and I am good go with Zoom.