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Gallery pictures have become tiny

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Since the new year, gallery pictures have become tiny. I was just on a call with 6 people. Each gallery picture was 25% the normal size. This was not happening to the other participants. I am not the host. How do I correct this on my Windows ?

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M

mike85

Explorer

I have the same issue:

https://community.zoom.com/t5/Meetings/Since-I-updated-to-5-17-2-gallery-thubmails-remain-black-with-a/td-p/162284

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J

Jennife

Employee

Hi @mike85

May I have your Zoom version and system information, especially the machine type and graphic card driver version?

Thank you!

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M

mike85

Explorer

Hi @Jennife,

thanks for your reply.

The machine is a Lenovo Thinkpad with the following components:

The processor is a intel i5-4200U with 1.6 Ghz and 4 Cores
The graphic card is a "Intel HD Graphics Family"
The installed Zoom Version is 5.17.2

Also see: https://community.zoom.com/t5/Meetings/Since-I-updated-to-5-17-2-gallery-thubmails-remain-black-with-a/td-p/162284

Here is a screenshot of the componets:

This is what the gallery looks like:

Thanks and best regards,

Mike

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J

Jennife

Employee

Hi,

May I have your Zoom version and system information, especially the machine type and graphic card driver version?

Thank you!

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K

KabbRob

Newcomer

Was there a solution to this problem please?

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J

Jennife

Employee

@KabbRob @SKPY1 Hi, we are investigating this issue but no luck in reproducing it, so we hope users can provide more details on this problem to debug it. Could you please submit a ticket to Zoom support?

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B

BarbaraBWAuthor

Explorer

I have opened this as TS0420032 . It only happens with server updates 5.17 and higher. I can go back to 5.15.12 and everything is great...until and automated update occurs (like 5.17.34827 and I get the same tiny screen shots.

I am working with Frederick F on this.

It appears there are others with similar issues.

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A

AlistairB

Newcomer

Have never had a problem before. Discovered the same problem just today - 20th March. How do you go back to a previous update 5.15.12? I am on a pc with Windows 10 and use Firefox browser.

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DarrenS

Newcomer

I am having the exact same issue. It has been occurring since the most recent update. When I go into Gallery View, each participant is one fourth of the size previous. It has made Gallery View worthless.

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J

Jennife

Employee

@DarrenS Hi, Could you please submit a ticket to Zoom support?

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DarrenS

Newcomer

I have created ticket TS0911643

This is a very annoying problem and really makes gallery view useless. I host Zoom meetings daily and usually have 2 to 10 participants. No one can see others on gallery view and speaker view is not useful.

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DarrenS

Newcomer

Additionally, this problem does not occur if I'm connected to Zoom on my laptop. The use of gallery view in breakout rooms works as it always has. However, when I use Zoom through the app on a mini pc attached to a television in a conference room, I have the problem described above. I have tried Zoom on multiple different mini pcs on five different televisions and they all have this problem since the update. Never before.

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Jugreen

Newcomer

Having the same problem. Also started in the last two weeks. Also using a mini PC into a tv. Reinstallation didn't make any difference. Quite annoying.

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