ERROR CODE 13215 | Community
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Newcomer
September 8, 2023
Question

ERROR CODE 13215

  • September 8, 2023
  • 4 replies
  • 9 views

How to fix ERROR CODE 13215. My students in China cannot enter my zoom meetings. Please help

4 replies

Ohkawa
Community Champion | Customer
Community Champion | Customer
September 9, 2023
Newcomer
September 10, 2023

ZOOM is forcing Chinese users to upgrade to paid accounts, which users in other countries do not need to, it's discrimination!

Ohkawa
Community Champion | Customer
Community Champion | Customer
September 11, 2023

@K-C 

I don't think that is Zoom's problem.

Can't I also participate via browser?

Newcomer
October 13, 2023

I'V got the same problem. Even I paid for the zoom account. My student could not join too. Have you fixed your problem? Needs help

 

Newcomer
October 17, 2023

The only sulotion ZOOM provided is tell articipants from China to upgrade to pay account, it's discrimination, since participants from other regions can join for free.

 

Stop wasting your time, just file a ticket for refund, and go to Federal Communications Commission file a complaint regarding  this discriminatory treatment of Chinese participants

Community Champion | Customer
October 17, 2023

Zoom, Google, Miscrosoft and Apple all have to follow the laws of the countries they operate in. Are you sure this isn't the Chinese government compelling this action?

 

 

Newcomer
October 17, 2023

Regardless of whether this is due to the Chinese government or not, at the very least, ZOOM should inform users of this arrangement before users subscribe to the plan and make payments.

Newcomer
October 26, 2023

totally agree. when I contacted tech support, they are not helpful at all. It is extremely frustrating.