Newcomer

Question

Closed Captioning Enabled But Not Showing

Forum|Forum|4 years ago
November 18, 2021
13 replies
81 views

We have had two reports of subtitles/closed captioning not showing during live events, although enabled by the host. Has anyone run into this issue? It worked fine during practice webinars and in previous meetings, but now we have had two days in a row where a webinar and now a meeting both have closed captioning enabled, but no subtitles. This is a ZoomGov account, but technology should be the same across both platforms (I'm guessing).

CarlaA

Community Manager

Hi there, @ErinP_ERG

When in the Zoom meeting or webinar that you are hosting, please double-check that you are clicking [CC] Live Transcript and then select Enable under Live-Transcription once the meeting has started. Also double-check that you are on the latest version of the Zoom Client.

If you have enabled this setting once in the meeting and the captions do not appear, please reply to this post and we will take a further look. Hope this helps!

Zoom Moderator
-CA

Please click Accept as Solution if this answered your question.

A

AlecPare

Newcomer

Hello, when I enter a zoom meeting and hit show subtitles, the subtitles don't show up, but I know the captioning is working because you can view it in the full transcript, just not the running subtitles. Why does this happen?

L

lesley_couch

Newcomer

I'm hearing impaired and rely on subtitles. They are turned on but frequently do not appear when in full screen mode. The subtitle box is hidden. What I do to find it is to drag the zoom box so that it is really small and then suddenly the transcription box appears. Then when I expand the screen again, the subtitle box is on top. Frustrating for sure. I hope this helps others to find the subtitle box!

M

Missp1845

Newcomer

Currently having this problem in classroom from different places so it isn’t the organization’s fault but something on Zoom itself

K

kml550

Newcomer

Closed Captioning is not showing up as an option for me in my webinars. I've turned on all of the correct settings, but it does not show up as a panelist or as an attendee. Please advise.

G

GGN

Newcomer

I am having this same issue. Everything has been turned on and there are no captions or transcripts.

N

Nicoleyo

Newcomer

Had the same issue today, what is the solution?

S

saritadough

Newcomer

I also can't see the setting, although I enabled it!

B

Bkuhr

Newcomer

I set up a meeting with live transcript option turned on, but the guest user arrived first (this is an option that I allowed anyone to join at any time), and the option for live captions was not in the menu to turn on. After the meeting ended, I went back and restarted the meeting, and the live captions option was there as usual. If a guest is allowed to join the meeting at any time, and they don't have live captions option on their zoom settings, does this negate my settings as the host?? This has happened several times. I also have to log in in order for the co-host to turn on the captions, otherwise it does not work. This is problematic as I set up lots of meetings that I don't attend.

B

Bkuhr

Newcomer

I have found that if I make sure I (as the creator of the zoom meeting), am the first to join the meeting, the closed captioning settings work as expected, but if someone outside the company joins the meeting first, it may not work (depending on if their close captioning is enabled or not. Now I always log in early, and haven't had an issue.

S

sorensco

Newcomer

with an updated client, our team meeting today 12/6/22 had capturing working for a while, doing really well, then it stopped altogether. 5 min later, it started up again, without producer intervention. Same thing happened yesterday in our meeting.

D

DangerBryan

Newcomer

I just downloaded the latest version of Zoom 5.13.6. When I start a meeting I click on "Show Captions" button and it shows a text box that says "You have turned on Live Transcription." I have the microphone turned up loud on the computer, then when I talk, nothing appears on the screen. I cannot get Captions to appear on the screen even though it says "A participant has enabled Closed Captioning." Please advise.

M

Myken

Newcomer

Having this issue too - all set up properly (as far as I can see - the instructions are rubbish) but simply not working. Mic is good (I use a lavalier clip mike) and I can be heard clearly. Some of our participants join via browser rather than app - is this a possible cause??