Closed Captioning Enabled But Not Showing

Forum|Forum|4 years ago
November 18, 2021
13 replies
81 views

We have had two reports of subtitles/closed captioning not showing during live events, although enabled by the host. Has anyone run into this issue? It worked fine during practice webinars and in previous meetings, but now we have had two days in a row where a webinar and now a meeting both have closed captioning enabled, but no subtitles. This is a ZoomGov account, but technology should be the same across both platforms (I'm guessing).

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cjcornell

Newcomer

I've got the same problem now! All of a sudden.

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CarolCarbine

Newcomer

This is driving me crazy. It's happened several times when I've been on calls and the option to switch on captions doesn't appear. This morning The host checked her setting and it was switched on, she switched it off and on again and a message came up on screen saying they had been switched on by a participant but there was still no option for me to switch on subtitles. As a deaf individual this is essential for me to be able to participate in meetings. Can you please get to the bottom of this and get it sorted.