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Can't find setting to allow transcripts

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On this page https://zoom.us/user/meeting/transcript#/transcripts

there's only the information:

No transcripts

You are not allowing meeting hosts to retain and access meeting transcripts.

Where do I allow the host to retain and access transcripts?

Recordings

C

colegsAnswer

Community Champion | Employee

@Troy3 - Are you and admin? The setting is only available at the account or group level, so you would have to search those settings to make the change.

C

colegs

Community Champion | Employee

@JonasCoach - In the account settings, the very last option in the 'Recordings & Transcripts' tab is to enable this option. You would have to be an admin or an owner to access it, or have an admin make the change for you.

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Troy3

Newcomer

Hello, I am having a similar issue. I just searched in my settings using the search bar and nothing in there says "Allow meeting hosts to retain and access meeting transcripts..." I have tried everything, I made sure all the correct settings were checked and enabled, but every time I go to view transcripts there are none and I keep seeing the following text: "You are not allowing meeting hosts to retain and access meeting transcripts."

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C

colegsAnswer

Community Champion | Employee

@Troy3 - Are you and admin? The setting is only available at the account or group level, so you would have to search those settings to make the change.

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S

sue-b01

Newcomer

I have checked all the instructions on how to access transcripts, but still get this message

You are not allowing meeting hosts to retain and access meeting transcripts.

https://zoom.us/recording/meeting/transcript

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aluyun

Community Manager

Hi @sue-b01,

Thank you for participating in the community. I do apologize for the inconvenience. I believe you query is similar to this post, please feel free to check it out.

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