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Newcomer
d25789590
Newcomer
January 4, 2022
Solved

Can't copy chat text

  • January 4, 2022
  • 16 replies
  • 465 views

In some meetings that I host I cannot copy the contents of the chat. For example to copy someone's email address that they share in the chat.

 

Is there a setting I'm missing? This used to just work and now it has stopped. Now the only option on my right-click menu is "Select All". (Using Windows 10)

 

Thank you.

      Best answer by rn-zm

      hello RN! 

      Thanks very much for your reply.

       

      The problem only occurs when I use my Andrioid cellphone, and it happened since the first time I used zoom. I just don't see the copy and paste function after clicking .... I have tried it several times with my colleagues and I even went in to my own meeting  room and same thing happened. 

      Please see my attached mobile screen shot of the meeting chat.

       

      Everything seems normal with my desktop zoom. I could see the copy and paste functions in the meeting chat but not with my Android cellpone. 

       

      And I also checked the settings from the main page, and again I have ticked wherever necessary. 

       

      And yes both desktop and mobile versions are all updated. 

       

      I hope this clears things up.

       

      Thank you very much!


      Hi @ColabInt @OscarY could you try looking into your https://zoom.us/profile settings to see if the setting under Meeting Chat is disabled? 

       

       

      Think that disabling the ability to save chat from the web portal will also disable in-meeting chat copy and paste shortcuts. However, after doing some more research, I'm not aware of any setting that would disable copy and paste in-meeting chat. 

      16 replies

      Show previous replies
      T
      Newcomer
      Tron27
      Newcomer
      October 17, 2022

      Very annoying issue - still waiting for resolution...

      A
      Newcomer
      aleaven
      Newcomer
      November 11, 2022

      Our team routinely needs to send ticket IDs via chat that need to be copied to other workbooks or external sources. Its very annoying that I cannot copy from the chat and paste into other documentation, especially as I have dyslexia and am prone to switching numbers around.

        B
        Explorer
        burke
        Explorer
        November 11, 2022

        FWIW, our institution was using a separate subdomain for secure Zoom account and as security features have become more standard for Zoom, recently merged everyone into a single Zoom subdomain. It turns out my inability to copy chat was something involving my specific institutional account. During that merger, something got fixed with my account so I can now copy chat messages again! So, I'm convinced those folks who are unable to copy chat messages have some "feature" or corruption in their account that's preventing it. I wasn't able to identify what needed to change on the server side (I just got lucky because of the subdomain merger at our institution), but would suggest those who are still stuck in the land of no-copy-for-you-in-Zoom see if they can have their account purged & recreated to see if it fixes the problem.

          G
          Newcomer
          gk94122
          Newcomer
          November 30, 2022

          My "chat" setting has never changed -- I have always allowed users to save chats -- and yet recently, my users started not being able to copy the text from chats... so something weird must have happened in the Zoom backend?

          R
          Newcomer
          rachaela
          Newcomer
          May 10, 2023

          We are having the same issue in Webinars. Some attendees can right click and "copy" the body of the chat, while other users cannot. We can't figure out why it's working for some users, but not others. I wondered if it had to do with some attendees not using the most up to date version of Zoom, but I can't find anything to support this theory. A fix or explanation would be greatly appreciated. 

            D
            Newcomer
            david3
            Newcomer
            July 1, 2023

            The recent problems copying chat text to the clipboard or saving chat text to the local computer are caused by the New Zoom Experience, where they changed Chat so that it is closer to Teams.

             

            If the host enables the new experience for their meeting, the participants are likely to be very frustrated indeed, not being able to save any Chat text in any way. Other meetings, where the New Experience was not enabled, continue to work well.

             

            So, yes, it is a rather serious bug, and, like many other companies, Zoom has difficulty understanding that it can implement buggy designs.

             

            This may be the Zoom Community, but that doesn't mean that anyone at Zoom sees this post.

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