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Camera not working

Forum|Forum|4 years ago
August 31, 2021
15 replies
23 views

One day, during a meeting, my video disappeared and now it is a black screen with a slash through a camera. I have uninstalled, reinstalled several times. I have checked camera settings in windows - which allows. I have even updated my camera driver for my laptop. Still not working and cannot get any answers. Help!!!!!

Best answer by LS-Dalby

I'm having the same issue, i've subsequently added an external camera and that is just showing as a Black screen, the internal camera is not engaging at all with the zoom app, despite working in other applications. I've uninstalled and re-installed three times now, have updated drivers and i'm still not having any joys

R

rn-zm

Community Manager

Hey @janaj, are you using an internal camera on your device or an external camera through USB? I would recommend trying a new camera source or trying to see if you're experiencing the same thing through the camera app. To find the Camera app, select Start > Camera.

L

LS-DalbyAnswer

Newcomer

I'm having the same issue, i've subsequently added an external camera and that is just showing as a Black screen, the internal camera is not engaging at all with the zoom app, despite working in other applications. I've uninstalled and re-installed three times now, have updated drivers and i'm still not having any joys

J

janajAuthor

Newcomer

I had to uninstall the camera driver and download a new one. That fixed it.

G

ghost

Newcomer

i had same question

J

janajAuthor

Newcomer

I uninstalled my camera driver on my laptop and reinstalled a fresh driver and that fixed it. I had even updated my driver previously and it didn't work. Only uninstalling the camera driver and reinstalling.

marnisoup

Newcomer

Did your camera work on other things besides zoom? Mine works everywhere but zoom, and I've googled and tried every setting and option but I haven't tried this.

G

gnishnianidze

Newcomer

Hello

The same problem here

on my Lenovo laptop with the latest update camera stopped working.

the only solution was to go back to an older version

M

Mandymoo12

Newcomer

How do I go back to the old version. I have a Lenovo laptop and mine is doing exactly the same.

marnisoup

Newcomer

If you go to the bottom of the thread I posted some suggestions from tech support. Mine still isn't figured out, super frustrating.

J

janevans

Newcomer

I'm experiencing the same issue

K

kgmiles

Newcomer

I am experiencing the same problem. I had to roll back the driver to get it to work but it keeps updating and not working. There has to be a better solution. This is a Zoom-only problem.

J

JZoro5

Newcomer

Yes, camera is black, once it fixed itself, only quickly to die again.

J

JohnBates

Newcomer

I am having the same issue. One week the camera video on Zoom worked fine. The next week, the camera video is a black screen. How do I fix this? Please help. Thanks.

D

DSpringer

Newcomer

I have used ZOOM multiple times each week for several months. This last Thursday evening I could not get my camera to work. I was "blacked out." There is a camera icon with a diagonal line through it. I have checked all the computer settings and they look fine. Apparently the issue is with the ZOOM software. Please research and repair it quickly else the ZOOM product will lose it's appeal!

S

sherre

Newcomer

Did anyone resolve this? now we have the same problem 😞

marnisoup

Newcomer

Trying to figure out the same thing. The camera works on everything but zoom. If my husband logs in on his account the camera works, and he only has a free account. I can't see any setting anywhere that would make it so I would just show up with a black screen.

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