Camera not working

Forum|Forum|4 years ago
August 31, 2021
15 replies
23 views

One day, during a meeting, my video disappeared and now it is a black screen with a slash through a camera. I have uninstalled, reinstalled several times. I have checked camera settings in windows - which allows. I have even updated my camera driver for my laptop. Still not working and cannot get any answers. Help!!!!!

Best answer by LS-Dalby

I'm having the same issue, i've subsequently added an external camera and that is just showing as a Black screen, the internal camera is not engaging at all with the zoom app, despite working in other applications. I've uninstalled and re-installed three times now, have updated drivers and i'm still not having any joys

Show previous replies

marnisoup

Newcomer

In case it helps anyone else (mine still isn't working). I've been going back and forth with tech support. Some of the suggestions have been...

- uninstall your Zoom Client using our tools cleanzoom.exe it will help to clear cache for your Zoom Client

- restart computer

- visit this link https://zoom.us/support/download to download latest version of zoom

- install that

Try everything at this article:

https://support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working

Good luck! Still figuring out my problem.

B

BrenL

Newcomer

This is so frustrating. There are a lot of requests for help with the camera but zero solutions provided.

marnisoup

Newcomer

Finally figured mine out - my anti-virus (kaperski) was blocking the camera. I saw that mentioned on a different thread.

Yes, so frustrating, but when it came down to it I was glad it was so simple. Took months to figure out!!

G

Glenn_S

Newcomer

I had the same camera issue. Your mention of Kaspersky anti-virus software led me in the right direction. I adjusted the camera security setting and easily resolved the issue. Thank you!!

R

RR3

Newcomer

I'm having the same issue, i've subsequently added an external camera and that is just showing as a Black screen, the internal camera is not engaging at all with the zoom app, despite working in other applications. I've uninstalled and re-installed three times now,

I

it_tst

Newcomer

Hi,
when I open the zoom meeting via link, the camera does not work. No matter what I do.

BUT:

! I've tried everything else before.
- new drivers
- newly installed
- 1000 times reboot

But then !!

If I start Zoom Client (Zoom.exe) as admin, it works...

START > ZOOM > run as administrator

D

Dave7

Newcomer

This short YT video showed me how to fix my same problem with my Windows camera and then an external camera I bought- https://www.youtube.com/watch?v=HMMDewbmuqg. - How To Uninstall and Reinstall Camera App In Windows 10

Basically needed to uninstall/reinstall the Windows camera through the steps given. I wish I had seen this 3 weeks ago, and saved myself $40 buying a new camera. 🙂 Anyway, working now. Woot!

L

lindats

Newcomer

i had to attend the meetings on the explorer browser not chrome...