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morning_soul
Newcomer
December 1, 2021
Question

Audio looping after Monterey OS update

  • December 1, 2021
  • 24 replies
  • 31 views

I am getting a short  ~1/2 second audio loop sporadically coming on calls well after they start.

 

Details:

Recently upgraded to Monterey OS on a new M1 chip MacBook Pro

Audio looping is only audible on the other end of the zoom call (not on my end)

This has occurred 3 times in the past week.  Twice with a user who was in a zoom room at our company.  Once with an individual using his laptop and headphones.

In all instances, this occurs well into the meeting. 20-40 minutes

 

Any others experienced this?  Would seem to be a software artifact rather than hardware since it is not present at the start of the meetings. 

      24 replies

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      S
      Newcomer
      spf50
      Newcomer
      August 3, 2023

      Solution 1 (plug directly into USB-C port on Mac) is not a solution. I've tried 2 Logitech StreamCams plugged directly into my Mac's USB-C port. Both exhibit the problem.

       

      Your solution 2 sounds better. I don't need all the bells and whistles of the B600 so I ordered AnkerWork's C300.

       

      PS: I now have 2 Logitech StreamCams that I don't know what to do with. Dare I sell them knowing they don't work reliably on a small % of computers? I didn't even pay for the 2nd one (except perhaps in my time spent dealing with the problem). It was sent as a replacement by Logitech which didn't want the first one back either.

        D
        Newcomer
        DanThomasUK
        Newcomer
        August 4, 2023

        Sounds good - and sorry plugging directly into USB-C didn’t work for you! I got mine refunded under the consumer rights act as they’re obviously not fit for purpose - but if you sold it and made it clear it was for Windows PCs, that could work?

        M
        Newcomer
        margaretHeff
        Newcomer
        August 6, 2023

        It is a lot quicker and easier (though not cheaper) to throw the Logitech rubbish in the bin and get a device that doesn't pass the buck to Amazon whose customer service is notorious. Just because it's legal doesn't make it right to blame the retailer. I just don't want junk this bad ever again.

        R
        Newcomer
        robbies
        Newcomer
        November 7, 2023

        I do not have a Logitech camera. I do have a Mac desktop with M1 chip. I have an external microphone that is not a USB mic, it is run through a small board and then a converter to plug into the back of the computer using a USB-C outlet. Everything was working fine. Then my audio kept disappearing on calls. Now twice I've had loops happen. One happened within seconds of getting on Zoom. Guest left and rejoined. I plugged my mic into a different USB-C outlet. Issue resolved. Not clear what fixed it.

         

        I produce virtual events for a living. I am so annoyed by this new M1 chip computer with only 8 Ram (no upgrade possible) and now this issue.

        D
        Newcomer
        DanThomasUK
        Newcomer
        November 7, 2023

        That's interesting, that'll be the first instance of something that isn't a Logi(tech) webcam doing it. What webcam are you using - something else, or the Mac's own?
        What you do have are the other consistent factors - a Mac, and what sounds like a USB convertor or USB hub. 
        I can tell you what does work for me without the loops I previously had - using a Rode Rodecaster Pro 2 for the audio interface (it has USB out as a socket - so you can use a C cable. And an Ankerwork B600 camera. Hope that helps, would be great to know what exact equipment you're running for audio and video. Maybe Logi's factory makes it 😉

         
        S
        Newcomer
        spf50
        Newcomer
        November 7, 2023

        Not the first instance. It happened to me with an Anker C300 which has USB-C so it plugs directly in to the Mac. (No hub, no converter.) Compelling evidence that it's a problem with MacOS, not the 3rd party cam or mic.

        R
        Newcomer
        RolandHalpern
        Newcomer
        September 13, 2024

        Same issue. Everything seems fine but halfway through the meeting participants start complaining about echos and not being able to hear me. When I check the audio settings I see a red "sound" bar when it should be green. I've never had the problem with Windows but the minute I started using Mac Studio it began happening. Thought it was the Logitech webcam, so I bought an Anker which supposedly has echo cancelling technology, but same problem. I've been forced to use my laptop for meetings. Sill don't know where the problem lies.

        MGSR
        Community Manager
        MGSR
        Community Manager
        September 20, 2024

        Hello @RolandHalpern,

        Welcome to the Zoom Community! We're glad to have you here.

        If you are using Zoom Room, kindly double check if someone in the room is also logged in on the meeting or another device has their mic turned on.

        Most of the time the feedback happens when multiple attendees or devices are in one room and two or more have their microphone turned on.

        If you need further assistance, please let us know.

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