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Newcomer
December 1, 2021
Question

Audio looping after Monterey OS update

  • December 1, 2021
  • 24 replies
  • 31 views

I am getting a short  ~1/2 second audio loop sporadically coming on calls well after they start.

 

Details:

Recently upgraded to Monterey OS on a new M1 chip MacBook Pro

Audio looping is only audible on the other end of the zoom call (not on my end)

This has occurred 3 times in the past week.  Twice with a user who was in a zoom room at our company.  Once with an individual using his laptop and headphones.

In all instances, this occurs well into the meeting. 20-40 minutes

 

Any others experienced this?  Would seem to be a software artifact rather than hardware since it is not present at the start of the meetings. 

    24 replies

    Newcomer
    December 27, 2022

    Hiiii

    Newcomer
    February 7, 2023

    Hi all. I am having the same issues as above, previously on my Mac mini m1 and now on my Mac mini m2. I use a logitech hd 1080p webcam. Has anyone found a solution to this problem? Any help would be greatly appreciated. 

    Newcomer
    February 7, 2023

    No solution, sadly. I used to turn the computer off and back on, but I’ve learned that just unplugging the camera from the Mac mini fixes the problem temporarily, which at least makes it less annoying. I can usually now just see the face of the other person on Zoom, know what is happening, and fix it before they even say something!

    Newcomer
    February 7, 2023

    Thanks for the update. I will definitely keep that in mind when it happens again. If you do find a solution at some point, I would be great full it you could share. Thinking of buying a different brand webcam to see if it solves the issue 🤞

    Newcomer
    February 7, 2023

    Problem disappeared after I updated my M1 Studio to Ventura 13.1 so I'm thinking it was an OS issue.

     

    I skipped 13.0 so no idea about that version. I had also tried a 2nd StreamCam that Logitech sent me with no difference in behavior. I also tried a different webcam (Kensington W2050) which did not exhibit the problem but it's possible I just didn't use it long enough because the mic was so inferior that I sent it back quickly.

     

    UPDATE: Never mind. The problem returned on Ventura 13.1. I see 31.2 is out but I'm not holding my breath.

    Newcomer
    March 15, 2023

    I have had this problem on my Mac Studio for the last 6 months, soon after I bought it. I have a logitech C920 HD Pro camera/microphone/speakers. It has happened on both Monterey and Ventura, though when Ventura 13.1 came out, it seemed to be ok until recently having updated (downgraded?) to 13.2. Since it's quite intermittent, it's hard to know for sure if it really went away with 13.1. However, my experience seems to fit with a combination of all the other reports.

    I will try disconnecting the camera next time it happens and report back. My camera is hard wired to a USB A plug, so can't change that easily. I can't believe that if I got an A-C adapter that that would solve the problem in itself, but it would change the port I'm using. Experimentation is slow and unreliable!

    Newcomer
    March 15, 2023

    After exploring potential issues with the mac, I reached out to Logitech, they confirmed that it could be an issue with the webcam. They replaced my logitech hd 1080p as it was still under warranty. I am happy to say that I loop no more! 

     

    Hope you find a solution 👍

    Newcomer
    March 16, 2023

    @Bc11, Do you have Logitech's confirmation in writing (email?) or can you provide a support ticket #?

    Newcomer
    August 3, 2023
    Ticket Number 11387364
     
    Hello Mr,
     
    Thank you for contacting Logitech! My name is Deni and I would be happy to assist you.
     
    As discussed over the phone, if you purchased your product from Amazon, I encourage you to contact them to get a warranty claim.
     
    I recommend that you show this email to your reseller to confirm that all troubleshooting steps have been completed and that your product has been identified as defective.
     
    Why the reseller and not Logitech? According to European Union law, the reseller is required to replace defective products within 2 years.
     
    On the Amazon website, select "Customer Service" > "Contact Us" and then select the order in question. Select the "Problem with an item" item in the "Tell us more about your problem" section. Select the "Damaged/Defective/Different/Missing Item. Then select how you would like to contact Amazon to receive a warranty claim.
     
    Please feel free to send me a little feedback to confirm that everything went well with them.
     
    Thank you for your request to Logitech Support, I remain at your disposal for any additional information.
     
    I look forward to hearing from you and wish you an excellent day!
     
    Best Regards,
    Deni
    Logitech Customer Support
     

     


    Please feel free to respond to this email.

    Newcomer
    March 27, 2023

    Just want to say I had this problem too, where a presenter was on Mac. I was wearing Bose 700 RB bluetooth headphones & mic. 
    Rebooting, deleting the meeting and creating a new one did not help.

    We ended up muting the presenter in Zoom and a phone call for voice. 

    Next time I'll try something else for the audio. 

     

    I Also hope that vendors stop pointing at each other for a solution, but just get together and find out what the problem is. 

    Newcomer
    June 16, 2023

    I have the same issue, my setup however is that I have the Logitec Brio connected to a Dell U3223QE hub, and connect my macbook using USB-C, everything works. But i get the audio loops (on the other side for the listeners) now and then.

     

    However why i made an account to post this is that i have a minor addition to report that might help Logitec or Apple engineers to fix this:

     

    The mic audio loop even happens after I am not connected anymore, so plugging in to the monitor for wired internet, audio speakers and the brio (and mouse and keyboard) poisons somehow the audio drivers, so that even when i unplug, and do a video call, or audio call using zoom, discord, telegram, whatsapp (does not seem to matter what software) the mic loop still happens. I have confirmed that if i restart the macbook (16inch m1 max) and do not connect to the monitor with the brio, it does not happen. I need to do this systematically to avoid this happening in public presentations as this is very embarrassing. It is a shame that such an expensive laptop combined with such an expensive webcam still are not able to work well together. It is a myth that macbooks "just work" as all of this runs fine on the windows PC that is connected to the same monitor and external devices. (using DVI cables and the usb-c hub)

     

    We can rule out the Dell monitor being the problem going on above messages. And have to assume it is the MacOS audio system getting unstable due to interaction with the Logitec driver. (both should not be the case, so this is a call to action for both Apple as well as Logitec devs.)

    Newcomer
    July 3, 2023

    Same thing happens to me ALL the time - maddening!! Complete reboot is the only fix (which doesnt always work)

     

    Newcomer
    August 3, 2023

    Download LogiTune and carry out a factory reset?  I did it out of frustration and I've not had any issues since!!

    Newcomer
    August 6, 2023

    Yes! Logitech support made me install this as well.

    I have not had any issues since, for about a month now.

    Hopefully this has resolved the issue for good.

    Newcomer
    July 6, 2023

    I have a Logitech StreamCam and MacOS and exactly the same issue, the audio looping happens even when not using any applications.  I checked sound within system preferences and I could see the audio loop.  I contacted Logitech Support via the phone and they confirmed I needed to place a warranty claim with Amazon the retailer for a replacement unit.  They provided me with an email to demostrate Logitech had reviewed my device and were recommending a replacement.

    Newcomer
    August 3, 2023

    This issue happens when using:
    + A Mac
    + A Logi or Logitech webcam that has a USB-C output that's then converted to USB-A - either with a convertor cable, or by plugging into a monitor or hub

    I've diagnosed the issue for Logi and they're not interested in fixing which is why they send you back to Amazon etc. I even offered to help test some new firmware or software for them but no. 

    The solution is to:

     

    1) Either plug directly into a USB-C port on the Mac

    2) Get a webcam from pretty much any other company - I ended up going for the AnkerWork B600 which has worked perfectly, connected via the USB hub on my monitor still.