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Explorer
Oct 29, 2021 4:30 AM UTC
Question

Anybody else having problem with Logitech webcam with the new update on MacBook Monterey?

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    128 replies

    Newcomer
    Mar 5, 2022 2:36 AM UTC

    Finally had my ticket responded to by zoom support - logged it under my work account so hopefully that might add some weight to the issue

    went thru the usual

    - uninstall/reinstall

    - reboot

    - update camera firmware

     

    Pointed them to this thread - no one seems interested in understanding the size of the issue.

     

    can’t wait for a fix so went and purchased a non Logitech camera which as expected works perfectly.

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    Newcomer
    Mar 7, 2022 6:32 PM UTC

    Same issue. C922, started with Monterey, only an issue in Zoom. Camera is plugged directly in to my Mac.

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    Newcomer
    Mar 7, 2022 6:57 PM UTC

    Same issue here with C922 Pro!

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    Newcomer
    Mar 10, 2022 4:52 AM UTC

    Experiencing the same issue close to 6 months now.

    Temp solution is running LogiTune which is total inconvenience.

    Same troubleshooting steps done - uninstall, reinstall...

    Check with tech support - still useless.

     

     

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    Newcomer
    Mar 10, 2022 6:01 AM UTC

    Anyone on here who hasn’t already opened a support ticket with zoom is unfortunately not helping. These forums are an excuse for zoom to spend less money on actual support, they are not an input to the support process. Every single person in this thread needs to open a ticket and cost them money to get the problem addressed. 

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    Newcomer
    Mar 10, 2022 6:34 AM UTC

    I opened a ticket

    Raised the concern on their LinkedIn page and on Facebook.

    Let them be aware.

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    RR2Author
    Explorer
    Mar 12, 2022 3:29 AM UTC

    How do you open a ticket? They just have an update on on Mar. 4 and it nots fixed... I teaching through to zoom and it's really really bad quality...

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    RR2Author
    Explorer
    Mar 12, 2022 3:29 AM UTC

    Also... This is not on the Trending post anymore so...

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    Newcomer
    Mar 12, 2022 3:58 AM UTC

    Yeah. 925e here. 

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    RR2Author
    Explorer
    Mar 12, 2022 5:56 PM UTC

    https://support.zoom.us/hc/en-us/articles/360050430352-Zoom-Personal-Workspace-Certified-Hardware

     

    This link tells you of what Zoom has approved so far when it comes to webcams. I've ended up buying a new camera since this incident happened for more than 5 months now... Logitech C922 Camera is not on the list. So, probably the best way to do is to sell your camera and buy one of the zoom approved cameras. Thoughts and feelings?

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    Newcomer
    Mar 13, 2022 2:23 AM UTC

    Oh, well ... I just threw my C22 Pro and my computer and got the iMac 24" - problem solved.

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    Newcomer
    Mar 13, 2022 6:46 PM UTC

    Simple and cheap solution 😛

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