Anybody else having problem with Logitech webcam with the new update on MacBook Monterey? | Community
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Newcomer
October 29, 2021
Question

Anybody else having problem with Logitech webcam with the new update on MacBook Monterey?

  • October 29, 2021
  • 94 replies
  • 16 views
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    94 replies

    Newcomer
    February 7, 2022

    Same here with C925e, pretty annoying 🤦🏻

    Newcomer
    February 7, 2022

    FYI- In response to my ticket, zoom has indicated that they're aware of this problem and are working on it. I received these responses:
    ---
    "Also, upon the further check, we are currently having issues with Logitech cameras but rest assured that our engineers are already working to resolve the issue."
    ---
    "Thank you for your patience with this ticket. Our engineers are still working to resolve the issue. Rest assured that we'll let you know once this has been resolved. Thank you for your understanding!"

    Newcomer
    February 7, 2022

    Thanks for the update @nickv! It's good to know that they're aware of the issue and are working on a resolution.

    Newcomer
    February 8, 2022

    Also chiming in, same exact issue as everyone describes here. Need to open facetime every time I need to use Zoom!

    Newcomer
    February 13, 2022

    I'm seeing the same issue. Tried a side by side c925e / c920 and seems like this only happens on c925 and partially gets fixed by turning on facetime or Logitune. Macos Monterey.

    Newcomer
    February 18, 2022

    Same issue here - only started to happen with upgrade to Monterey, partially fixed when loading LogiTune when the camera is connected, ONLY happens in Zoom

    Newcomer
    February 26, 2022

    Having the same issue as above on both a 2017 MBP and a brand new 14" MBP using a logitech C920.

     

    Microsoft teams, facetime and slack video calls all work fine, it's just Zoom that's affected. Video quality seems to be about as low as possible.

     

    The logitune workaround fixes this, however it's a massive pain having to run third party software just for this zoom issue.

     

    I've been experiencing this issue for months now, any updates on when a fix might be avaliable? All of the other video applications don't seem to have the problem.

    Newcomer
    February 26, 2022

    @NickLee I've had multiple tickets open and they refuse to acknowledge the problem. I've pointed them to this thread and they won't listen.

     

    I bought a new webcam in the end, sadly.

    Newcomer
    February 28, 2022

    I've just tested with a logitech C922 too, same issue.

    Newcomer
    March 1, 2022

    Same issue with C925e.

    Newcomer
    March 1, 2022

    Same issue with Logitech C925e & MacOS Monterey.

    I found a way how to fix this by running logiTune next to Zoom - the camera works in such a case. 

     

    This was reported 4 months ago and still no fix on Zoom side. I would suggest to reach out to Zoom support: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000996591