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lw5324
Newcomer
September 20, 2021
Question

Airpod disconnect

  • September 20, 2021
  • 22 replies
  • 8 views

Hi All - I have had a very frustrating experience, where my airpods appear to be connected to my computer and work initially during a zoom call but will stop transmitting audio after a few minutes. They still appear to be paired and connected to my computer and still even show up as an option within the zoom audio settings, but will not function properly. This is an issue across other airpods - not just one in particular. It also only happens during a zoom call, audio works fine while watching youtube/netflix for example.

 

Are there any settings that we need to be aware of that should help fix this? I have tried all of the other suggested items, such as disconnecting from other devices etc.  It is very clear to me that this is a zoom only issue.

 

Thanks for the help!

      22 replies

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      P
      Newcomer
      PhillyT
      Newcomer
      September 30, 2022

      I am having the same issue with my AirPods.  They had been working fine for the past 2 years that I have been actively on Zoom.  All of a sudden, I cannot connect my AirPods with the Zoom meeting.  I am having to resort to using earplugs.  I have tried all the troubleshooting techniques.  Any ideas/ suggestions?

        G
        Newcomer
        GhayadEid
        Newcomer
        October 2, 2022

        i have the same issue, only discounted while zoom meeting .. any one find solution ? pls help. even i use new mac, same issue. 

          C
          Newcomer
          Chitown_Badger
          Newcomer
          October 18, 2022

          I recently bought the new AirPods Pro, largely to use for work calls on Zoom, and immediately began experiencing the issue discussed in this topic. I guess it's good to know it's just Zoom and not my AirPods, but sucks since I can't use them for one of the main things I bought them for.

          J
          Newcomer
          JoannaHamilton
          Newcomer
          October 25, 2022

          Not to pile on, but I have the same issue - I'm connected - only to zoom - the correct devices are displayed, I have reset my airpods and I have re-installed zoom, and yet the issue persists when there are no issues on other platforms. While it helps to confirm this is a Zoom issue, it's still an issue. Are there any @51  helpdesk members or development team members here?  Any reason why Zoom and Apple can't play nicely in the sandbox?

            J
            Newcomer
            Jordster
            Newcomer
            December 14, 2022

            Just adding to the pile - Airpods Pro purchased just a week or so ago, primarily for supporting remote work, disconnect audio when rejoining main Zoom meeting from break out rooms. Super frustrating!

            O
            Newcomer
            openmindsfusion
            Newcomer
            December 14, 2022

            Zoom FIX THIS! Does this happen on your PC's too? Or just MacBooks? I have the SAME problem on my MacBook with every bluetooth mic I have tried. And since Mac block the ability to use wired mics unless you your tube it and find solutions to your wired mic, you are kinda screw'd. I want to throw out my macbook or switch to google meets. I am so sick of this. (I used to use a wired mic and PC last year on zoom and it was fine btw.)

              K
              Newcomer
              Krystal
              Newcomer
              December 18, 2022

              I too am having the same issue. Macbook Pro, airpods (wireless) and zoom. I am trying to watch and edit my video before sending to a group and I cannot connect the airpods. So everyone in the room gets to hear my video. Please let me know if there is a fix and thank you.

              Y
              Newcomer
              ym1123
              Newcomer
              June 21, 2023

              hi - any solution to this issue yet?

              thanks 

                R
                Newcomer
                rkchmw
                Newcomer
                August 15, 2023

                I tried this - just using airpods for speaker input but using my computer's internal mic for output and it seems to be working so far.

                Got this tip from Reddit: 

                Been trying to solve this problem for the past week. Found a solution, it seems to be an issue when connecting to audio. Make sure the AirPods are just connected to the output (speaker) and NOT the microphone (just use your internal mic). You can switch the sound preferences (input/ output) on your laptop. You can also change these preferences directly on Zoom in settings, again just make sure AirPods are only selected for the output. This is a just a quick fix but it's worked for me.

                 
                 
                  J
                  Newcomer
                  jrtwww
                  Newcomer
                  May 23, 2024

                  I had the same problem and this seems to be the only solution: manually enable airpods for audio but lease microphone on system mic. Not ideal, since it means you need to be close to the computer to participate (sometimes I walk around the house while off videos on calls and I can't do this now). But it's a stopgap if the system speakers are less good or if you need to be near the device anyway. 

                  J
                  Newcomer
                  JonySchanz
                  Newcomer
                  September 17, 2023

                  same problem on MacBook Pro early 2015, I have that disconnection when I'm starting to open some windows or apps on my Mac, or even if I move from an app to another the sound start to clattering and if I continue doing something as moving windows or open app just stop sound, others can hear me but not me to them

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