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Newcomer
September 20, 2021
Question

Airpod disconnect

  • September 20, 2021
  • 22 replies
  • 8 views

Hi All - I have had a very frustrating experience, where my airpods appear to be connected to my computer and work initially during a zoom call but will stop transmitting audio after a few minutes. They still appear to be paired and connected to my computer and still even show up as an option within the zoom audio settings, but will not function properly. This is an issue across other airpods - not just one in particular. It also only happens during a zoom call, audio works fine while watching youtube/netflix for example.

 

Are there any settings that we need to be aware of that should help fix this? I have tried all of the other suggested items, such as disconnecting from other devices etc.  It is very clear to me that this is a zoom only issue.

 

Thanks for the help!

    22 replies

    Bri
    Community Manager
    Community Manager
    September 23, 2021

    Hi @lw5324, I had this same issue before 😩. Once I reset my AirPods by pressing and holding the button on the back of my case, the issue was resolved for me. Have you tried that? If not, I would also suggest possibly deleting and then re-installing the Zoom app. Let me know if this helps! 

    Newcomer
    December 7, 2021

    I have the same issue with my AirPods Pro during Zoom meetings. Audio and Mic stops going into earphones while still shown as connected in Bluetooth. Very frustrating and bad experience for me and my business partners.  I contacted Apple support on this issue and we did the AirPods full reset procedure, it didn't help with this issue. Can you advice how to properly re-install the Zoom app from Mac OS Monterey?

    Newcomer
    December 23, 2021

    I've also had this issue. It was not solved by resetting airpods or uninstalling and reinstalling zoom. 

    Newcomer
    January 6, 2022

    I have the same frustrating issue- during zoom calls ONLY, audio stops going into the airpods  while still shown as connected. It was not solved by resetting airpods or uninstalling and reinstalling zoom. The airpods are working great with regular phone-calls, or watching netflix etc. Super frustrating.

    Newcomer
    May 10, 2022

    Same problem, I made several support calls at Apple, even changed my Air Pods Pro with brand new ones and didn't fix the problem. The problem is with with Zoom only.

    Newcomer
    January 10, 2022

    To update on this issue, reinstalling Zoom on Mac and iPhone didn't help either. Problem event persist in MacOS Safe Mode. Very frustrating.

    Newcomer
    April 29, 2022

    Same issue here, but with various other bluetooth headsets - JBL, Samsung. 
    Calls begins looking fine, but the bluetooth device is disconnected in a few minutes.
    It only happens with Zoom. Sessions with other vendors (GotoMeeting, MS Teams, Google, etc) always works fine. System updates and recent Zoom versions are also not helpful. 
    So, so much frustrating. Even more when we cannot find any answer from Zoom.

    Newcomer
    June 21, 2022

    Exact same experience. I can use my computer audio and AirPod Pros for anything on my computer but Zoom. I work remotely and this is a problem.

    Newcomer
    June 8, 2022

    I joined the Community to see if I could find the answer to exactly this issue.  I have used my AirPodsPro with Zoom for over two years - often for 4 or 5 hours a day without issue.  Suddenly, with the latest update to Version: 5.10.7 (7748) - my AirPodsPro won't work.  The Audio Settings say they are connected, Testing Audio says that all is OK - but, once a call begins, the participants are unable to hear me nor I them.  It is very frustrating and, as a fellow Zoom user says, it is embarrassing and appears unprofessional when I am the Zoom host.  I have also tried all the Apple Support suggestions - but the problem HAS to be with Zoom as the AirPodsPro work with WhatsApp, FaceTime etc. without a problem.  I am merely registering the fact that this is an issue - and the Zoom Community experiencing it seems to be growing.............

    Newcomer
    June 10, 2022

    Agreed with the above; the aforementioned fixes have not worked and the AirPods work flawlessly with other applications. The disconnect / failure during Zoom appears to be Zoom-specific and I wanted to register my experience as well.

    Newcomer
    July 6, 2022

    I've been having trouble with my airpods disconnecting from zoom for the past couple of months and it is so frustrating. I can't take notes during virtual meetings because I have to keep reconnecting my airpods - only to have them disconnect 3 minutes later. Not sure what to do to fix it, all I know that this problem only happens with zoom. Someone on the Zoom needs to fix this please

     

    Newcomer
    September 7, 2022

    This problem persists. I cannot rely on Zoom audio anymore because every time I enter a breakout room, the audio connection to my airpods vanishes. Turning my audio and bluetooth off and back on will sometimes, unreliably, get it working again.  Have tried every intervention with the airpods themselves, including using various other brands of headphones.  Happens across devices too, including the uninstall/reinstall Zoom app suggestion.... so I am left with the conclusion that the problem is with Zoom itself and not with my hardware or apps. I resent that Zoom has not fixed this issue that someone else reported here a year ago, because I pay a monthly fee to use Zoom and they should at least try to be usable.