Handwriting location error during zoom class | Community
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Newcomer
December 30, 2024
Question

Handwriting location error during zoom class

  • December 30, 2024
  • 7 replies
  • 4 views

I use Zoom to do math classes.
It is a method of solving problems with each other on the file after sharing math books with students.

Since last week, the handwriting I've been writing is fine, but there is an error in the handwriting written by the student, not in a place where the handwriting was taken, but in a different location.

Error letters are usually moved up to the left in a smaller size.
Both teachers and students tried it on iPad, and it's the latest version of Zoom.

I took pictures and videos, but I'm sad that they weren't attached.

Anyone know a solution?

And I want to complain about not being able to take classes for two weeks due to an error at ZOOM  headquarters, where should I contact them?

 

7 replies

sofix001
Employee
Employee
January 2, 2025

Hi @꼬꼬꼬 may I ask if you encountered this issue within Zoom Docs or Zoom Whiteboard shared during a meeting? Zoom Docs has not supported hand-writing as of now. Therefore, I’m double-checking with you.

If it's an issue with Whiteboard, you are super welcome to drop a note here at Whiteboard's dedicated forum!  https://community.zoom.com/t5/Zoom-Whiteboard/bd-p/Whiteboard

 

Thank you for your feedback!

Soph from Zoom Docs team

Newcomer
January 10, 2025

The whiteboard is good. But when I do the share document, my student can not write in the right place. Can you advise him to settle this issue? Thank you. It's been about 1 month.

sofix001
Employee
Employee
January 12, 2025

Hi @Evelynlai, I will reach out to you via private message to follow up

Newcomer
January 12, 2025

I have the same issue. Can you help me sort this out as well please? Thank you.

sofix001
Employee
Employee
January 14, 2025

@Tain will reach out to you shortly!

sofix001
Employee
Employee
February 6, 2025

Hi, @Vossfamily2 @꼬꼬꼬 @NHI30 @blanc_conny @Tain thank you for the feedback and apologies for the late turn-around.

We’ve investigated the issue and confirmed that it’s not caused by Docs but rather a bug in meeting annotations. The Meetings team plans to address this in Client version 6.3.10.

 

Thanks!

Soph from Docs product team

 

Newcomer
February 7, 2025

Please can you advise when 6.3.10 is likely to be released. This bug is extremely disruptive to maths tutoring.

Newcomer
February 7, 2025

Please can you advise when 6.3.10 will likely be released as this bug is severely hampering our business.

Newcomer
February 7, 2025

Please can you advise when 6.3.10 fix is likely to be released, as this bug is severely hampering our business.

Newcomer
February 10, 2025

I have gotten a reply from Zoom support. Their “ solution” was to wait for the update in May. How are we supposed to teach on Zoom (that I’m paying for) when the students’ writing is in the incorrect place? Unacceptable!

sofix001
Employee
Employee
February 18, 2025

Hi @Vossfamily2 @꼬꼬꼬 @Farymarti @djwt @NHI30 , the 6.3.10 upgrade is available. Please download it to see if the previous issue has been fixed.  


We appreciate your patience. This issue has been escalated internally, and the team was working to prioritize a release date as soon as possible. Again, thank you for your patience.

 

If you notice further issues in meetings, please feel free to provide feedback to the Meeting team forum directly: https://community.zoom.com/t5/Zoom-Meetings/bd-p/meetings

 

Best,

Soph

Zoom Docs PM

Newcomer
February 18, 2025

Hi Soph,

I have updated to 6.3.10 and bug has been addressed. Thank you for your help and quick response. Having this bug fixed is a significant help to all the tutors out here that rely on Zoom.