Newcomer

Question

Windows blue screen crash using a surface pro 8

Forum|Forum|3 years ago
May 2, 2022
15 replies
10 views

Nearly everytime i use zoom, windows crashes with an ominous blue screen followed by an automatic restart (see file attached). There is a loud noise (like a humming) which I assume is the fan.

I contacted windows, which seemed aware of the issue. Made a few adjustment that did not work. and told me to contact zoom.

Cant get anyone from zoom on chat to discuss the issue. so i post it here

Am I the only one with this issue? What can I do?

I have tried the uninstall / reinstall procedure already.

J

JepZoomie

Employee

Since you are using a Windows Operating System, kindly try using CleanZoom to uninstall your Zoom desktop application: https://assets.zoom.us/docs/msi-templates/CleanZoom.zip

After that, reboot/restart your computer and try downloading a different bit.

See if that will solve the issue. Try opening Zoom without opening other applications as well.

J

JLbkkAuthor

Newcomer

thanks for the reply

I applied what you suggested and it did not resolve the issue... another crash just now...

I cant understand why neither Microsoft not Zoom seem to know nor care about this issue

J

JepZoomie

Employee

I would really love to further help you out regarding this but since you have already tried the steps that I have mentioned, it seems that you really need to contact Microsoft or a local technician to take a look at it.

But I suggest trying to reformat your laptop/computer's Operating System, and see if that will resolve the issue, if not, you really need to reach out to Microsoft or consult a local technician.

L

LucyGadd

Newcomer

I got the same problem with surface pro 8 -when I use Zoom!

Who can help, please ?????

So frustrated!

Y

yanofe

Newcomer

Yes, so frustrated!

Y

yanofe

Newcomer

Hi

I have the same problem with my surface pro 8.

Mine is only 10 days. At this moment that happened 6 times. I uninstall ones and, it worked 2 days, but today was the same problem

L

ldemello

Newcomer

I have been dealing with this for the past 6 months!! MSFT refuse to give my money back and keep sending replacement devices in exchange and asking me to do all this testing. Of course I have send one devise back. Been a complete waste of time. You and everyone here might need to resort to reporting this to consumer affairs or fair trading in your country. I am surprised no one has commenced a class action here.

M

MacAttack333

Newcomer

Microsoft is telling me in order to get a replacement they have to put a hold on my card for the amount of a device as they await my old one to be sent back.

Bought it from Best Buy.

Did you have to pay upfront to recieve a replacement?

T

Tcer

Newcomer

Same issue here... I found this on youtube: https://www.youtube.com/watch?v=DegAX6JiBxo don't know if it will work, but worth a try

M

MacAttack333

Newcomer

I'm experiencing the same issue with a surface pro 7+. Have done all of the troubleshooting steps Microsoft has recommended. Might try this step that was suggested, but I'm experiencing the same issue with any video conferencing; zoom, Google Meets, telehealth.

A

Akiracan

Newcomer

I've been experiencing the same issue since April 2022! I've done all of the troubleshooting steps Microsoft has recommended and send back my surface with credit card deposit and it was complete waste of time. Class action would be the last way to solve tihs promlem...

A

Akiracan

Newcomer

I've just contacted MS support for the second time since I had experienced the problem. This time the support person says that they already know about the issue and the problem is due to the incompatible cord of zoom for surface devices. They say that zoom has to meet their code to the system requirment of suface devices such as laptop, pro7 and pro8. Only they can do is to tell me to wait for the zoom update.

Z

Zoomuser1234

Newcomer

I’ve had the same problem. I’ve just returned my 3rd surface pro to Microsoft and now I’m realising it’s a zoom problem because it’s happened with 3 different new computers.
Zoom really needs to fix this. I use zoom everyday all day, I will be very disappointed if I have to cancel my subscription and use another platform…

A

Akiracan

Newcomer

I’m experiencing the same problem. For temporary solution, try using web cam instead inner camera on Surface. The problem would be temporarily solved.

A

abbdog25

Newcomer

This has been happening to me for months did you ever resolve it?

J

JLbkkAuthor

Newcomer

Was never solved

Someone in the thread says that Microsoft finally seems aware of the problem and blames zoom

The only solution is to either stop using zoom or change computers

As I can't stop zoom for work, I changed my computer

Rather strange and frustrating situation

A

abbdog25

Newcomer

Hey!! This was happening to me daily and I finally tried putting my surface back on Windows 10 and now it never crashes. Annoying that Microsoft and Zoom wont actually work to fix the problem, but if you can't get a new computer and need Zoom, try this.

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