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JLbkk
Newcomer
May 2, 2022
Question

Windows blue screen crash using a surface pro 8

  • May 2, 2022
  • 15 replies
  • 10 views

Nearly everytime i use zoom, windows crashes with an ominous blue screen followed by an automatic restart (see file attached).  There is a loud noise (like a humming) which I assume is the fan. 

I contacted windows, which seemed aware of the issue.  Made a few adjustment that did not work. and told me to contact zoom.

Cant get anyone from zoom on chat to discuss the issue.  so i post it here

Am I the only one with this issue?  What can I do?

I have tried the uninstall / reinstall procedure already.

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      L
      Newcomer
      ldemello
      Newcomer
      March 21, 2023

      Yes currently going through the same issue with surface pro 8. They replaced with the laptop version of the tablet. No blue screen but the new device gets very hot and the screen covers the keyboard in tablet mode unlike the surface pro. Microsoft refused to refund initially. They sent like 3 different surface pros despite knowing that there is an issue with zoom and screen sharing web cam etc.

      Class Action against MSFT anyone?

        A
        Newcomer
        abbdog25
        Newcomer
        March 25, 2023

        This happened to me every day on zoom. I finally decided to put my surface back to windows 10 and now I have no issues.  I think Zoom and Windows 11 on the surface just are not compatable which is ridiculous.

        A
        Newcomer
        amazzeo
        Newcomer
        July 24, 2023

        Hello,

                I also have a Surface Pro 8 with Windows 11, which has been having issues with software crashes when running Zoom (and complete crashes when starting Windows 11).  I just tried disabling hardware acceleration as shown in the attached screenshot, and my meeting of almost an hour with turning on and off the sharing of my own screen was the most stable I can recall having (i.e., I did not have a crash of Zoom).  Has anyone had long-term success by disabling hardware acceleration in Zoom to prevent crashing?  My system might have been using more CPU and memory, but I can continute to bear the burden if there is long-term stability until Microsoft and Zoom resolve these issues.  Thank you very much.

        C
        Newcomer
        CAFE-MOCHA
        Newcomer
        July 17, 2024

        Hello,

         

        I am a Surface Pro 7+ (Windows 11) user. I may have found a solution to this issue.

         

        Try turning off the rear camera in the Surface BIOS settings. This should alleviate the symptoms.

         

        Since turning off the rear camera, I have attempted several web meetings and have not experienced the critical camera malfunction that had been troubling me.

         

        However, you will need to give up using the rear camera normally.

          A
          Newcomer
          amazzeo
          Newcomer
          July 23, 2024

          Hello,

                   There have been updates and multiple disappointments in having Zoom crash on my Surface Pro 8 after sharing my screen.  If I need to use my front camera on the Surface Pro 8 reliably, I use Open Broadcaster Software (OBS) to create a virtual camera for Zoom to access.  It's not the most efficient approach, and it takes a few seconds longer to get started, but it has been much more reliable than having Zoom access the front camera directly.  It is a pity that this issue has persisted. 

           

          I believe a Microsoft Update came with a new driver for the Intel cameras recently, but I haven't tested the updated driver with Zoom.  If anyone has had success with their Surface Pro 8's front camera running directly into Zoom, please share.  Thank you.

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