How to retrieve recording ?

[glowingstage41]

I was joined the pro verision, and recorded a meeting til 26th april, I didn't download the recording at that time.  Now i need the recording for my business promotion, however i am using free version now, the recording is no more available for download, how can i get it back?

[Ohkawa · Accepted solution]

@glowingstage41 

Please rest assured.

Recordings in the cloud are not deleted for a certain period of time and can be retrieved by signing up for a professional license again.
In my experience, I received an email about a year after switching to the free version, advising me that the recording data would be deleted.

[Bri]

Hi, @glowingstage41. Please check out @Ohkawa's response if you haven't already done so. I also want to add that if you downgraded your account after previously holding a Zoom license, all recordings are set to be deleted after 30 days. For more information, please take a look at the following article from our support site: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058550  

[MGSR]

Hi @glowingstage41!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!