Billing & Account Management

Hi. I recently canceled my Pro Zoom account as I wanted to reactivate it with a company discount code. The last day of my previous Pro policy was yesterday. Today, I wanted to reactivate my Pro Policy plan, but am unable to as the status of my current plan says, 'Pending Cancelation'. Contact Sales. This is very frustrating as I need the Pro version for my work and am unable to reactivate it. I have already lost a day's work. Please assist. Thanks

Does anyone else find it very difficult to reach a representative about simple things like "Dropped Calls" and "cancellation of services", such as webinars/license obtaining? If so, what was your work-around? Have you found a customer service person to help you timely? How?

Hi, I moved to Kazakhstan and forgot to change my billing address. I paid with my Kazakhstan card but still was charged with taxes. Also I have a coupon of 30% discount in my account, and I thought it would be automatically applied to my subscription. However, today I was charged with 180$ instead of a 100$ (minus taxes and a discount). I didn't expect it, is it possible to change it?

Am a licensed user and when trying to contact phone support (having wasted an hour trying to find the answer I needed on ZOOM and on the web) was told my account does not come with phone support -- but the profile says it does. What do I need to do to get help with a problem that is not covered in any of the help topics available?

As an Admin, is there a way to prevent users from signing into the Zoom desktop app across multiple computers? Our Zoom used to have it to where if I'm signing into my Zoom account on a conference computer then sign in with my main computer it would automatically sign my profile out of the conference. This is ideal as we like to keep office administrator chats private and this is a big help in that. Ever since we signed our profiles onto Zoom One for Business we can now sign into multiple devices simultaneously. Can that be turned off?

Hola. EL 02 de Noviembre del 2023 pagué el plan Pro de 149.90$ y no puedo actualizar. He seguido los pasos recomendados en cuanto a la administración de usuarios y la edición de plan sin tener éxito alguno. Necesito que mi plan sea actualizado a la brevedad.

Hello i m a Privatperson and i want to upgrade to Zoom Pro. They want a  ID for Tax. I don't have it because i have a small Business, its only me and to this budget we don't pay Tax in Germany and need a Id. How can i solve this problem ?  

Please note that for significant terms need to be made prominent. Doing it in the fine print (or not doing it at all) is not aligned to this legal requirement.

can a Chinese buy a zoom account (like pro) and use it inside China?  i have heard that zoom will deactivate the zoom account if a Chinese is using it for meetings even if paid for it, can somebody help? if can, pls tell me how to do it

We have Zoom OnePro account with 2 users licenses. Now, we needed more users to host meetings. So, we increased the user licenses by 2 more and placed the order. We waited for almost an hour to see the quantity increased so that we can assign them to users. However, it is still not updated.  How long does it really take for the new user licenses to be made available to us? Thank you in advance.

Hello  we have paid for the pro version but our account is still basic when we paid for the annual plan. How can we sort this out please? Thanks  Laura

How do I go about updating the residential address with Zoom Video Communications, because they are sending mail to an old location that I no longer live at. 

I have two paid accounts, one shared with a non profit. I would like to split them and give one to the non profit. HOw?

Good day I have a situation where we have to change our billing account details but our new credit card is not open yet. Is it possible to settle our account via EFT? Can we get bank details?

Hi. I've been using a premium account for the last 3 years. All of a sudden, in the past 2 weeks, when I try to schedule a meeting that lasts for 1 hour, I receive a notification that I'm limited to 40 minutes because I have a basic account. But I've been using this same premium account for literally 3 years. What's going on and how can I fix this? Thanks.

Hi All I wanted to upgrade my account from the free version to the next level so can have meetings over 40 mins.  Spend an hour on the phone last night and have been told I must wait for the reseller to contact me, which makes no sense. Have now missed out on a 40% voucher code and can't hold meetings I needed scheduled for today.  The account manager is apparently a James Thornton. Here is the message I get on screen when I try to upgrade. All ideas v gratefully received. Who would have thought it would be this hard to give zoom money?!!?!  To learn about more of Zoom's offerings or to purchase a plan, contact your reseller partner 247meeting null(***********). Have emailed them and no response either.  Thanks Amanda 

Hi,Looking to see if there is a way to check to see if there is a way to get log files from zoom on all user activity for a specific meeting?Ideally it would be to see admittance records, removals and by whom as our meeting has an issue with co-hosts removing people who should not be removed.Hoping there is a feature which can interrogate actions within zoom.Any ideas?TIA!

It says that my account is Business/Business Plus/Enterprise. It says that I have live phone support and live chat support, but when I try to contact either through calling or using chatbot to connect me with an agent, it says that my account doesn't have it. I really need to get in touch with a live tech for an issue. What should I do? I submitted two tickets and I am not getting a response there, either.

HI, I paid my Zoom pro subscription on Oct 23. I go another transaction that failed to go through (card empty) yesterday. I have the following message on my Zoom: "Your account has an outstanding balance of $15.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. 

I have a user whose Zoom account is linked to a Google login.  However, he no longer has that Google account.   He needs to login just using a Zoom username/password. How can I unlink his Zoom account from Google, while not unlinking it from my company Zoom account?    Thanks.

I want to delete my zoom account I go to Account Profile and click "Terminate my account".  A popup appears "Unable to Delete Your AccountYour account is a paid account. If you want to delete your account, please go to Billing or Contact Sales to cancel your subscription." When I contact sales they tell me I am not eligble to get support and that I have to click "Terminate my account" under Account profile.  This means I am in a closed loop and cannot get my account terminated. Please advise.

I have a free Zoom account associated with my main Gmail address that I've been using for many years. Recently, I had a nasty phone crash that left me unable to access my old device. Thankfully, most of my data was backed up, but now I'm having trouble using Zoom. I had to reinstall the Zoom app on my new phone, and although I have my account's user name and password, I'm unable to get past 2FA, since I no longer have access to the codes in the authentication app I was previously using, nor can I find my backup recovery code. I'm still thankfully logged in to Zoom through the desktop app on my laptop, but when I go to account settings there to try to turn off 2FA, it sends me to the website, and then I run into the same issue -- not being able to log in cause I can't get past 2FA -- so it's a catch-22. The only way I'm even able to post this message here is because I created a new, temporary account using a different email address to access the website (but it's a

Zoom has stopped our services even we pay everything. Costumer service recommended  to write to manager, manager recommended to create tickets as a result we do not have zoom and loosing money. We paid more than 2500 euro. Who can I contact? Who care about user experience within zoom?   Our subscription  was cancelled due to a Zoom system mistake. We had a pending overdue invoice that we didn't know about. We paid the total amount that was in the invoice. And the quote we received didn't include VAT tax. So we paid the exact amount and our service was enabled. Now all our teachers are suffering due to your own system bug in the quote that you sent to us. We were not supposed to have any pending invoices in place.  

I have just purchased a Zoom license.  I am the Director of the company.  I do not use Zoom.  My staff need to use Zoom.  How do I give my staff access to the license I bought for the company without them gaining access to the admin console?  I do not want them to have access to my log in details to be able to use Zoom as a Host.  I imagine there must be IT support out there that buy Zoom on behalf of their employers but never use Zoom.  ANy suggestions? ps I use Kerio Connect as a mail serving solution and it has an 'admin' user that does not use up a license.

Mon administrateur à un compte pro, il m'a invité en tant que utilisateur (a la base je suis basique). j'ai accepté son invitation et sur mon compte je vois donc son compte pro. Par contre je n'arrive pas à accéder à plus de 40 mn de réunion . Pourquoi? comment y remédier? es ce que quelqu'un pourrait éclaircir ce point merci