I cant assign licences | Community
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Newcomer
April 24, 2023
Question

I cant assign licences

  • April 24, 2023
  • 36 replies
  • 8 views

 

It seems there is a bug on assigning licences, I have one available but I cant assign it

    36 replies

    jbgaAuthor
    Newcomer
    May 9, 2023

    A good use case on how to screw your brand and how not doing customer service through communities on LinkedIN might be also a good idea.

    Newcomer
    May 10, 2023

    We are able again to assign licences - BUT each licence only 4 times per month. So if you have 4 licences you could move a licence to another user 16 times per month.

    jbgaAuthor
    Newcomer
    May 10, 2023

    Thanks a lot, so we are, I saw you posted something else about the amount of times licences can be shared. For instance, let's say I have three users A-B-C and two licences, does it mean that I can switch licences 8 times between B-C even if I never change it from A? Do they sum up?

    Newcomer
    May 10, 2023

    We got this response from Zoom:

    Sorry to hear you’re receiving a message regarding a limit on license assignments when assigning Zoom One or Zoom Meeting licenses. This limit is based on the number of purchased licenses on your account. Once additional licenses are purchased, the limit will be increased, and you can continue assigning licenses to users.
     
    Note: Sharing meeting licenses among multiple users is a violation of Zoom’s Terms of Service. Per section 1.2 Prohibition on Sharing:
     

    You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing. You may not share any login credentials or passwords regarding the foregoing with any other individual. You acknowledge that sharing of any such rights is strictly prohibited. Your right to use or access the Services and Software is personal to you and not assignable or transferable. You may not assign or transfer any account, Host rights, or any other user rights with any other individual, except upon (i) an individual termination of employment or relationship with their employer, as applicable, or (ii) Zoom’s prior express written approval.

    In addition to this, I was able to see that the licenses you have on your account were assigned and removed from one user to another multiple times this month on your Account Management -> Reports page -> User Activity Reports -> Admin Activity Logs.

     

    And on another side I found this:

    The license allocation has been changed to “each license can be reassigned up to 4 times/month”. For example, a customer who has purchased 20 Pro licenses will be alerted to purchase additional licenses if they change their license allocation 80 times in a month, even if they still have licenses available.

    Newcomer
    May 10, 2023

    How long did you have to wait before they finally got unlocked?  

    Newcomer
    May 11, 2023

    I want Zoom to know that after YEARS of having an account -- we were members far before the pandemic -- we have left and gone to your competitor BlueJeans by Verizon. I don't appreciate how you handled this at all and the minimal communication there has been around this issue. We won't be back.

    Newcomer
    August 31, 2023

    WOW never seem so many BS in my life, I`m paying to use a license, that I MYSELF cannot use it, and they are saying is because they changed the FAQ.... If you have an admin account with 1 license and you switch the license between more them a person, you have a month limit of changes.... Were the F* is my license that I`m paying for?