I cant assign licences | Community
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Newcomer
April 24, 2023
Question

I cant assign licences

  • April 24, 2023
  • 36 replies
  • 8 views

 

It seems there is a bug on assigning licences, I have one available but I cant assign it

    36 replies

    Newcomer
    May 5, 2023

    Same problem so bought another license so our webinar can go ahead and cant assign that one either. this isn't a glitch this is Zoom burning their business to the ground by blocking people from using paid licenses. 

    Newcomer
    May 5, 2023

    We got the following feedback from Zoom Customer Service.:

     

    Note: Sharing meeting licenses among multiple users is a violation of Zoom’s Terms of Service. Per section 1.2 Prohibition on Sharing:
     

    You may not share an account, Host rights, or any other user rights with any other individual, unless otherwise expressly pre-approved by Zoom in writing. You may not share any login credentials or passwords regarding the foregoing with any other individual. You acknowledge that sharing of any such rights is strictly prohibited. Your right to use or access the Services and Software is personal to you and not assignable or transferable. You may not assign or transfer any account, Host rights, or any other user rights with any other individual, except upon (i) an individual termination of employment or relationship with their employer, as applicable, or (ii) Zoom’s prior express written approval.

    In addition to this, I was able to see that the licenses you have on your account were assigned and removed from one user to another multiple times this month on your Account Management -> Reports page -> User Activity Reports -> Admin Activity Logs.
     

    Newcomer
    May 5, 2023

    We ar going to use jit.si for now and might install our own jit.si server. Or we might go with talk on our nextcloud.

    Newcomer
    May 5, 2023

    Just found this

    The license allocation has been changed to “each license can be reassigned up to 4 times/month”. For example, a customer who has purchased 20 Pro licenses will be alerted to purchase additional licenses if they change their license allocation 80 times in a month, even if they still have licenses available.

     

    https://devforum.zoom.us/t/you-have-exceeded-the-limit-of-license-assignment-for-your-account-buy-more-licenses-to-increase-the-limit/85900/52

     

    Newcomer
    May 5, 2023

    We also did this, unaware that it contravened Zoom's rules.  We removed all user accounts so that our account number matches our license, and our pro licenses and webinar license are still locked.  I contacted support and they were unable to remove the lock or even say when it would be lifted.  Unfortunately we'll be moving to another service because of Zoom's approach.

    jbgaAuthor
    Newcomer
    May 5, 2023

    Any other options that you are considering? Has anyone tried Microsoft Teams?

     

    Newcomer
    May 5, 2023

    Teams in the immediate term at least; I used GoTo Webinar for a webinar yesterday.  I'll take a look at jitsi, and other available options.  Frankly some of us are receiving Zoom's suggestion of 'buy another license' as extortion, so there's very little chance that we'll stay with them

    jbgaAuthor
    Newcomer
    May 5, 2023

    Thanks, for online teaching Microsoft Teams seems the most appropriate. A pity for ZOOM, it was a nice tool that emotionally connected all of us in such a key moment of human history, all thrown away for a bunch of dollars.

    Newcomer
    May 5, 2023

    Yes, they build up a lot of goodwill during the pandemic, but they're burning it away with this behaviour.

    Newcomer
    May 5, 2023

    We switched to Webex. The interface is not as intuitive and user-friendly as the one on Zoom but they have great customer service and support! Bye Zoom!

    jbgaAuthor
    Newcomer
    May 8, 2023

    Hello ZOOM, do you ever plan to solve this issue or even care about giving us a solution? I'm still paying for fresh bought licences they haven't been used not even once!

    Newcomer
    May 9, 2023

    Maybe go on to Twitter and make it public? If we all did it someone would notice maybe