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What is Contact Center?

Zoom Contact Center and Virtual Agent is a product offering that brings omnichannel functionalities, like voice, video, and AI chatbot, to the consumer experience. Explore the Zoom Community's Recent Activity below to join the Contact Center conversation and connect with other members. If you're still looking for support, browse our Zoom Contact Center support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Signed with an mistaken email

Last Saturday, I signed in with a Pro Plan using a mistaken email, I used puntoycoma.sv, instead of my correct email pycoma.sv. I reported this but I didn't have an answer, so I made another subscription with my correct email. The thing is, that I wa...

geiyas by • Listener
  • 304 Views
  • 2 replies
  • 0 likes

Resolved! Branding

Our company has already set up our Brand when we started with Zoom. We received notice about the Branding by 5/31/24. Do we have to start a new Branding?

ShelleyP by • Listener
  • 1087 Views
  • 2 replies
  • 0 likes

Q2n 4k version 2.1 firmware.

I am desperately trying to download the Q2n 4k version 2.1 firmware. Every time I try I get a video file and 2 PDF files. I've tried two different browsers.Just need the firmware update. HELP

kstenz by • Observer
  • 42 Views
  • 0 replies
  • 0 likes

Need code to delete my account

I have two accounts and want to delete one of them. But when I click on the delete button, a code is required to confirm the operation. But where do I get the code for this?

bwagner by • Observer
  • 152 Views
  • 0 replies
  • 0 likes

There is no remote control icon

I have been able to grant control of my screen in the past but the icon is no longer there. This seems to be an issue lots of other people have as well. Has anyone found the solution? I'm using a Dell laptop and so is my client.

shaelyn by • Listener
  • 110 Views
  • 0 replies
  • 0 likes

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