Using Zoom AI features for Quality control?

Hi Fathia,

Yes, this is possible, but it depends on what you mean by "evaluate."

The Quality Management feature is designed for Zoom Contact Center interactions and isn't intended as a general evaluation tool for standard customer success meetings. 

For customer success meetings, a better approach is to combine AI Companion with Workflows (and, as they become available, AI Agents):

• Use AI Companion to generate meeting summaries, action items, and identify discussion themes.
• Use Workflows to automatically process meeting outputs, trigger follow-up tasks, and integrate with third-party tools such as Salesforce.
• Custom AI Agents (coming soon) can be configured with your organization's knowledge and workflows to provide context-aware insights and automate post-meeting actions.