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B
Newcomer
bwcaparefooban
Newcomer
July 26, 2024
Question

Zoom whiteboard not saving previous work

  • July 26, 2024
  • 1 reply
  • 2 views

Hello - I've created a zoom whiteboard containing 12 different pages for a shared project for work. Whiteboard is supposedly auto-saving my work but after closing out of Zoom and returning after a few hours, my updated work is gone. I've tried saving versions of my work, and that doesn't seem to save either. Any help would be greatly appreciated.

1 reply

A
Employee
aileenfelix
Employee
July 26, 2024

Hi bwcaparefooban - First thing I would recommend is to make sure that your Zoom App is updated. To update your App, click on your Profile Picture and click on Check for updates. Here's the support article for updating your Zoom App (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060716)

 

Once the App is updated please try to check if you're still experiencing issues saving your whiteboard. If issue persists, I would suggest that you reach-out to your Zoom Admin first to ensure that all necessary permissions are enabled for your profile. If all the settings are correct, kindly advise your Zoom Admin to create a technical support case for this so one of our tech engineers can check why your whiteboard isn't saving. Here's the link to create a case: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555&ticket_form_id=360000983032

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